Bell Captain

Innisfree Hotels • Pensacola Beach, FL

9d

About The Position

The Bell Captain supervises all bell desk staff activities and helps maintain the front desk area. The role welcomes arriving guests and bids departing guests farewell, while coordinating with the Front Office Manager to improve Bell Desk and Bell Stand efficiency through timely reports. The Bell Captain supports prompt luggage handling, guest assistance, and a clean, well-organized work area, while fostering a friendly, positive, and caring environment for guests and employees.

Requirements

• High school diploma or equivalent.
• Previous work experience in a hotel or resort environment.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Ability to read, write, and speak English effectively to communicate with guests and team members.
• Strong attention to detail.
• Ability to multitask.
• Ability to work as a team player.

Responsibilities

• Maintain a friendly, service-oriented demeanor when interacting with guests and employees.
• Promote a positive and caring work environment by addressing and resolving conflict calmly and professionally.
• Ensure the bell desk is appropriately staffed.
• Keep the work area clean and well organized.
• Ensure smooth and timely luggage handling for arriving and departing guests.
• Respond to guest calls related to Bell Stand and Door Services.
• Delegate bell staff to retrieve luggage from guest rooms.
• Alert management to unattended packages or strangers found on the premises.
• Review the daily arrival list for VVIPs and guests with special needs.
• Prepare for group movements and ensure appropriate staffing.
• Greet guests in the lobby warmly and professionally.
• Explain hotel and guest-room features, hotel facilities, and emergency procedures to guests.
• Deliver items to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Perform other duties as assigned by management.
• Communicate with the Front Office Manager and prepare timely reports to support Bell Desk and Bell Stand efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED