Bell Captain

Winstar Casino Hotel (Winston Hospitality, Inc.)•Thackerville, OK

1d•$14 - $16•Onsite

About The Position

The Front Office is looking for a Bell Captain to help lead the Bell team and ensure every guest receives the warm, attentive, and professional service WinStar is known for. Reporting to the Director of Front Office, the Bell Captain will help oversee daily Bell operations, support and develop team members, and serve as a key leader in creating a seamless arrival and departure experience for our guests.

Requirements

Management experience required; hospitality experience preferred.
Strong leadership and team-development skills.
Excellent verbal and written communication skills.
Strong organizational, analytical, and problem-solving abilities.
Ability to multitask and remain composed in a fast-paced environment.
Strong guest service skills with the ability to handle challenging situations with professionalism, patience, and diplomacy.
Computer skills and the ability to learn and utilize hotel operating systems and technology.
Ability to work all shifts, including weekends and holidays as required.
Must be able to read, write, and speak English.

Nice To Haves

CPR and/or First Aid certification preferred.

Responsibilities

Lead by example and ensure the Bell team consistently delivers exceptional guest service.
Supervise daily Bell operations, including staffing, scheduling, training, performance, and service standards.
Welcome arriving guests and proactively anticipate their needs throughout their stay.
Monitor lobby activity and adjust staffing to meet guest and business needs.
Coordinate Bell operations for group arrivals, including luggage handling, tagging, tracking, and distribution.
Create weekly schedules and conduct daily team huddles and departmental meetings.
Coach and motivate team members while addressing performance and service concerns.
Monitor guest feedback and scores and use that information to improve the guest experience.
Resolve guest concerns with professionalism, good judgment, and a commitment to finding solutions.
Partner with other hotel departments to ensure guest needs are met and operations run smoothly.
Maintain organized luggage areas, equipment, checklists, and training materials.
Support hotel safety and security efforts and assist with operational audits and corrective action plans.
Utilize technology and hotel systems to support daily operations and guest service.
Perform other duties as assigned by management.