Bell Captain - Club Wyndham Ocean Blvd.

Travel + Leisure Co.•Myrtle Beach, SC

5d•Onsite

About The Position

The Bell Captain's primary purpose is to oversee the daily operation of the bell staff and serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. Assist and ensure proper handling of guest luggage while maintaining a professional appearance and cordial attitude that includes guests and staff members. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Requirements

Valid driver’s license.
Excellent communication skills.
Ability to give high priority to customer service.
Ability to solve problems with a minimum amount of guidance.
Ability to read, write and understand English.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
1 year of front desk / bell supervisory experience in a hospitality/hotel environment and/or- 1 year of customer service experience in service or retail environment.

Responsibilities

Greet guests and offer luggage assistance as needed including check in, check out, and room moves.
Promptly greet guests in a friendly and professional manner.
Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations.
Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc.
Coordinate transportation needs for owners and guests.
Keep main entrance, lobby and porte-cochere clean and free of trash or other debris.
Maintain luggage carts to ensure they are in working order.
Track bell cart inventory.
Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
Train and develop Bell staff to ensure adherence of policies and procedures.
Create and maintain Bell staff schedules.