Bell Attendant

Four Seasons•Scottsdale, AZ

4d•Onsite

About The Position

Four Seasons is seeking a friendly and energetic Bell Attendant to be the first and last smile our guests see. From warmly welcoming them as they arrive to sending them off with gratitude and care, you’ll set the tone for an unforgettable stay at our luxury resort. Bring your passion for hospitality and create moments that leave every guest feeling truly valued.

Requirements

Previous guest services experience preferably in a luxury resort/hotel.
The ability to lift up to 100 lbs and push a cart up to 200 lbs.
The ability to work in warm temperatures outdoors
Team player with attitude of ready and willing to help where and when needed around the resort.
Candidates must have valid work authorization for the U.S.

Responsibilities

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Greet guests and escorts them to their rooms.
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintains Proper records of deliveries and pickups.
Greets all guests passing through lobby an offers them assistance.
Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest
Performs errands for guests and the hotel that may require local travel off of the hotel property.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell staff and Valet staff and complies with Job descriptions of both area.
Other duties as assigned when necessary.