3rd Shift Bell Attendant

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

5d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Guest Services team, you will ensure total guest satisfaction through prompt and efficient service in a courteous and professional manner. This position will greet, escort and provide guests with hotel information. Responsible for executing duties as a Shuttle Driver, Host, Bell and Doorman after hours. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or General Education Degree (GED); or related experience and/or training.
Ideal candidate will have previous experience with providing exceptional customer service
Valid Drivers License
Any employee driving a Broadmoor vehicle must be 18 years or older
The employee is occasionally required to lift/pull/push up to 100 pounds with assistance.
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills

Nice To Haves

Reasonable accommodations will be made for individuals with disabilities
If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Responsibilities

Escort incoming Hotel guests to rooms, assists with luggage, and offers information pertaining to available services and facilities of Hotel, points of interest and other attractions.
Inspect guest’s room to ensure furnishings are in order and supplies are adequate.
Deliveries including faxes, boxes, letters, gifts and flowers to and from meeting and guest rooms.
Stand post when not engaged with guest needs.
Keep lobby and entrances free of trash, cigarette butts, etc.
Meet and greet all forms of transportation.
Greet guests by swinging doors.
Transport guests about premises when regular shuttle service is not operating.
Available for Valet Parking overnight.
Keep consistent records of the activities taking place on the Bell Stand.
Answer phones using proper phone etiquette and promptly.
Deliver newspapers to guest rooms nightly.
Transfer recycling to the appropriate bins.
Ensure Bell closets and Bell stands are ready for the morning crew.
Inspect Bell carts for dysfunctions and adequate presentation (including Cottages carts).
Ensure Lobby presence when other staff is on break.
Assisting on the closure of the Garage when low occupancy is expected.
Off property transportation of guests when needed and authorized by an Assistant Manager.
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Other duties as assigned