Bell Attendant - The Elser

SP Plus • Miami, FL

3d • Onsite

About The Position

Bell Attendant - The Elser

Overview Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities
Position: Bell Attendant
Location: The Elser - Miami
Pay Rate : $12.00/hr + tips
As a Bellperson, you are the first and last point of contact for our guests, providing exceptional service from arrival to departure. This role is responsible for escorting guests to their accommodations in a friendly and courteous manner while ensuring the safe and efficient handling of their belongings.

Requirements

• No high school diploma required; up to one month of related experience or training is preferred, or an equivalent combination of education and experience.
• Must possess and maintain a valid state-issued driver’s license with a current address and an acceptable driving record (only required if operating company vehicles or driving for company business).
• Ability to read and understand simple instructions, short correspondence, and memos.
• Must be able to write basic correspondence and effectively present information in one-on-one or small group settings with guests and colleagues.
• Ability to apply common sense to carry out detailed but standardized instructions and handle basic situational problems effectively.
• Flexibility to work various shifts based on location needs, including 2nd shift, 3rd shift, and/or weekends.
• Ability to regularly lift and move up to 75 pounds.
• Must be able to move quickly and perform frequent physical activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, and bending.
• Regular use of hands/fingers to handle luggage and equipment.
• Specific vision requirements include close vision, peripheral vision, and the ability to adjust focus.
• Ability to use and understand standard and military time.
• Maintain a pleasant, professional, and composed demeanor during all guest interactions.
• Effectively address and resolve customer complaints or concerns.

Responsibilities

• Escort arriving and departing guests to and from their rooms, providing a warm welcome and professional farewell.
• Visually inspect guest rooms upon arrival and acquaint guests with room features, amenities, and hotel services.
• Carefully transport, organize, and store guest luggage. Accurately read tags, issue claim tickets, and maintain the highest level of care for guest property.
• Respond promptly and accurately to guest requests and questions regarding hotel services and local area attractions.
• Proactively inform management and leadership of relevant guest feedback or inter-departmental needs.
• Assist supervisors and managers with additional tasks as assigned to ensure smooth hotel operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed