Bell Attendant

AccorHotel•Miami, FL

6d•Onsite

About The Position

The Bell Attendant position is responsible for meeting, greeting, and assisting in transporting guests to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner. This role is located at SLS LUX, Miami.

Requirements

High School Diploma or equivalent required.
One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel.
Possess a gracious, friendly, and fun demeanor.
Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
Maintain positive and productive working relationships with other employees and departments.
Ability to work independently and to partner with others to promote an environment of teamwork.
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Responsibilities

Greet arriving guests and retrieve their luggage.
Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa).
Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort.
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
Ensure that luggage has been stored safely according to prescribed procedures.
Ensure that the luggage storage area is kept clean and tidy at all times.
Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’.
Be fully aware of what functions are going on in the hotel.
Able to drive in a safe and efficient manner.
Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
Responsible to ensure the safety and security of the guests while traveling.
Provide gracious, attentive, and friendly service.
Perform various related tasks as needed in the spirit of providing exceptional guest service.
Any other reasonable duties as assigned by the supervisor or manager.