Bell Attendant - Soho House New York
About The Position
At Soho House, the Bell Attendant is often the first point of contact for all members and guests. As the Bellman, you will perform Bell Person responsibilities such as welcoming, assisting, and supporting all guests in an elevated but approachable manner. The Bellman is expected to greet guests upon arrival, handle luggage and bulky items, be knowledgeable about Soho House, various amenities/services, and act as a helpful and attentive liaison between staff, members, and guests. A successful Bellman will have acute organizational and communication skills, a friendly disposition, and a willingness to help, as well as welcome the opportunity for a little heavy lifting. In this role, you will work closely with internal staff to meet the needs of guests and help create and maintain a refined Soho House guest and member experience.
Requirements
- At least 1 or more years in a similar role or customer-facing position.
- Detail-oriented and proven ability to multitask in a fast-paced and demanding environment.
- Excellent listener and ability to follow instructions and execute results in a well-organized and efficient manner.
- Flexible schedule and ability to work nights, weekends, and holidays (when needed/if applicable).
Responsibilities
- Conduct Bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand-over and other related tasks.
- Welcome members and guests by opening the entrance door as well as the car door in a professional manner, as well as assist with luggage, unload car and deliver to guest room following their check-in.
- Greet all guests, patrons, and members in a professional, appreciative, and approachable way; addressing the guest by name (when applicable/possible), holding the lift for guests and providing property information.
- Attend daily team meetings to understand and updates or changes to hours of operation, F&B outlets, amenities, and/or if there are private events that result in limited access to specific areas of the property.
- Act as a brand ambassador and discuss diverse products, services, and amenities, as well as various events and promotions (immediate or future).
- Act as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building with members, guests, and patrons.
- Arrange car service, transportation, or suggestions in the neighboring community.
- Ensure the counter and surrounding environment is kept tidy, neat, and clean to Soho House Standards and Health & Safety guidelines set out to protect all staff, members, and guests.
- Maintain professional image while on duty with well-groomed hygiene and prescribed uniform.
- Perform other duties as assigned by supervisor/manager.
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Training to develop technical and managerial skills
- Career progression domestically or internationally
- Mentoring, apprenticeship, local outreach and sustainability programs
- Internally and externally run courses
- Access to monthly calendars for trips, trainings, and events related to food and drink
- Access to monthly team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge while on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
