Seasonal Bell Attendant

Eldorado Resort • Kelowna, BC

1d • Onsite

About The Position

The Bell Attendant at Eldorado Resort serves as the guest's liaison/ambassador for both hotel and non-hotel services. They are an information center for our guests, regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. The Bell Attendant knows how to provide concise and accurate directions.

Requirements

• Previous experience in a customer-focused industry or hotel is an asset
• Excellent verbal and written communication skills
• Commitment to delivering a high level of customer service
• Comfortable working on your own as well as part of a team
• Ability to sit/stand for long periods of time, and lift heavy items as needed

Responsibilities

• Develop a strong knowledge of the hotel's facilities and services and of the surrounding community
• Coordinates Bell Attendant tasks and duties of the day
• Performs all duties such as delivering luggage, amenity deliveries, room moves, etc.
• Maintains and enforces Eldorado Resort’s policies and procedures as they pertain
• Handles guest complaints and problem solve to the degree possible as directed by management
• Monitors parking lot and registers hotel and restaurant guests license plates
• Ensures lobby entrance and area is always clean and tidy
• Reports to the Front Office management team and works closely with the team to ensure smooth effective running of the front office department
• Supports other departments as required

Benefits

• Employee discounts on accommodations, dining and more at our sister properties
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed