Bell Attendant

Catalina Island Company • Avalon, CA

5d • Onsite

About The Position

The Hotel Bell Attendant is responsible for greeting guests in a friendly, courteous manner upon arrival and departure. Duties include assisting guests with luggage, delivering items to guest rooms, providing directions and information about hotel amenities, and ensuring the lobby area remains clean and organized. Bell attendants also assist with transportation responding to guest requests promptly to ensure a positive guest experience.

Requirements

• Must be at least 16 years of age
• Previous customer service experience, ideally in hospitality, is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to lift and carry heavy luggage (up to 50 lbs) and stand for extended periods.
• Friendly, professional, and courteous demeanor.
• Ability to work collaboratively within a team and adapt to changing situations.
• Commitment to delivering exceptional service
• Excellent interpersonal and communication skills
• Ability to plan and organize

Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Assist guests with luggage handling, including loading, unloading, transporting, and storing luggage for arrivals and departures.
• Escort guests to their rooms, provide a brief overview of room features, and answer any questions.
• Deliver items, messages, packages, and amenities to guest rooms promptly.
• Provide information about hotel amenities, services, hours of operation, and local attractions, including recommendations and directions.
• Respond promptly to guest requests and inquiries, ensuring a positive guest experience.
• Assist with transportation arrangements, including taxis, shuttles, and ferry schedules.
• Maintain the cleanliness and organization of the lobby, entrance, and bell desk areas.
• Support porters and other staff in keeping public areas clean and organized.
• Accommodate special requests, resolve guest complaints, and assist in emergency situations with professionalism.
• Coordinate group arrivals and departures, including logistical support for events and VIP guests.
• Uphold hotel safety protocols and assist in emergency preparedness.
• Other duties as assigned.

Benefits

• Employee discounts and perks – restaurant, hotels and activities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed