Part-Time Bell Attendant

Four Seasons Hotels and Resorts•San Francisco, CA

1d•Onsite

About The Position

The Bell Attendant is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high profile department carries a special responsibility. The Bell Attendant is stationed at the bell stand inside the building and greets each resident by name upon arrival and departure. The Bell Attendant transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Bell Attendant also provides arriving residents with a Four Seasons Private Residences orientation.

Requirements

Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
Must have minimum of 1+ year bell/guest services experience in a hotel environment
Must be able to prioritize and multi-task, and have a high attention to detail
Must be able to work a flexible schedule, including days, nights, overnight, weekends & holidays
Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 – 100 lbs, respectively
High school education or equivalent experience is required
Must already be legally permitted to work in the United States.

Responsibilities

Greets all guests passing through lobby and offers them assistance
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintains proper records of deliveries and pick-up
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
May performs errands for guests and the hotel that may require local travel off of the hotel property
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Complies with Four Seasons Work Rules and Standards of Conduct
Works harmoniously and professionally with co-workers and supervisors