Bell Attendant (on-call)
About The Position
Join our Guest Services team as a Bellperson and play a key role in creating exceptional arrival and departure experiences for our guests. In this position, you will welcome guests, assist with luggage, provide resort information, and deliver outstanding service throughout their stay. The ideal candidate is friendly, professional, and passionate about hospitality. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. The schedule details indicate this is an on-call position with a typical schedule of two shifts per week (one weekday and one weekend day). Shift times vary based on business needs and may include day, evening, overnight, weekend, and holiday shifts. Flexibility in scheduling is required.
Requirements
- Greet guests upon arrival and departure in a friendly and professional manner.
- Assist guests with luggage transportation, storage, and retrieval.
- Escort guests to their accommodations and explain resort amenities and services.
- Provide information about property amenities, local attractions, dining, and transportation options.
- Deliver guest requests, amenities, packages, and messages in a timely manner.
- Respond promptly to guest inquiries and resolve concerns with a service-focused approach.
- Maintain luggage storage areas and bell service records.
- Support lobby operations and assist with guest arrivals and departures.
- Uphold resort service standards and contribute to an exceptional guest experience.
- Perform other duties as assigned.
Responsibilities
- Greet guests upon arrival and departure in a friendly and professional manner.
- Assist guests with luggage transportation, storage, and retrieval.
- Escort guests to their accommodations and explain resort amenities and services.
- Provide information about property amenities, local attractions, dining, and transportation options.
- Deliver guest requests, amenities, packages, and messages in a timely manner.
- Respond promptly to guest inquiries and resolve concerns with a service-focused approach.
- Maintain luggage storage areas and bell service records.
- Support lobby operations and assist with guest arrivals and departures.
- Uphold resort service standards and contribute to an exceptional guest experience.
- Perform other duties as assigned.
Benefits
- Team Member travel discount programs
- Perks at Work
- Go Hilton Travel
- HGV Getaway
- RCI Travel
- Medical, Dental, and Vision insurance from Day One
- 401k plan with company match
- Life insurance
- Company stock purchase program
- Team Member Travel Program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- DailyPay
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
