Bell Attendant (On-Call)
About The Position
The Bell Attendant is responsible for handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. This role involves assisting guests with inquiries, services, directions, hours of operation, key hotel personnel, in-house events, recommendations for off-property activities, and providing arriving guests with a hotel orientation. The Bell Attendant escorts guests to their rooms while delivering luggage upon check-in, and picks up luggage upon departure, moving it to storage or the Front Drive. They maintain proper records of stored luggage, package deliveries, and pick-ups in compliance with Four Seasons Standards. This position also helps resolve customer complaints and issues related to the front drive. The Bell Attendant may also complete duties of a Doorman, Bellman, Valet Driver, or House car Attendant in the absence of coworkers or when necessary. They work harmoniously and professionally with co-workers and supervisors. Additionally, they perform duties related to guests' and residents' seasonal equipment storage or delivery of ski equipment, mountain bikes, and related gear when needed. They assist the Concierge and Front Desk with deliveries, tasks, and special requests, and perform errands for guests and the hotel that may require local travel off the hotel property.
Requirements
- High level of attention to detail and a strong work ethic.
- Good communication and fluent English skills are required.
- Flexible schedule with the ability to work all shifts, weekends and holidays.
- Ability to use computer systems such as Opera, HotSOS and MS Excel.
- Ability to push, pull or lift up to 60lbs throughout shift.
- Ability to stand and walk up to 8 hours per shift.
- Successful candidate must possess legal work authorization in the United States.
Responsibilities
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc.
- Provides arriving guests with a hotel orientation.
- Escorts guests to their rooms while delivering luggage to room upon check-in.
- Picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
- Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards.
- Helps resolve customer complaints, and resolve issues related to the front drive.
- Will complete any tasks of a Doorman, Bellman, Valet Driver or House car Attendant in absence of coworkers or when necessary.
- Works harmoniously and professionally with co-workers and supervisors.
- Performs duties related to guests and residents’ seasonal equipment storage or delivery of ski equipment and mountain bikes and related gear when needed.
- Assist the Concierge and Front Desk with deliveries, tasks and special requests.
- Performs errands for guests and the hotel that may require local travel off the hotel property.
Benefits
- Discounted housing available
- Employee Travel Program
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
