Bell Attendant Experience Curator
About The Position
Coury Hospitality is hiring a Bell Attendant to support the dual-branded TETRA Hotel, Autograph Collection and AC Hotel Sunnyvale Moffett Park campus in Sunnyvale, California. The two Marriott brands serve Silicon Valley business travelers, innovators, and visitors, combining luxury hospitality with modern European-inspired design. The Bell Attendant helps create exceptional arrival and departure experiences and serves as one of the first and last impressions guests have of the hotels. The role involves welcoming guests, assisting with luggage and transportation needs, escorting guests to rooms, providing information and local recommendations, and coordinating with hotel departments to deliver personalized service. The Bell Attendant also supports lobby presentation and upholds guest privacy, confidentiality, and security procedures. Coury Hospitality describes its team as Experience Curators dedicated to creating unmatched moments. The posting notes that its description outlines the general nature of the work and may not include all duties and responsibilities. Coury Hospitality is an equal opportunity employer.
Requirements
- Previous hospitality, customer service, or guest-facing experience is preferred.
- Outstanding interpersonal and communication skills.
- Passion for creating memorable guest experiences through personalized service.
- Professional appearance and positive attitude.
- Ability to work efficiently in a fast-paced luxury hospitality environment.
- Strong attention to detail and commitment to service excellence.
- Ability to work collaboratively with multiple departments.
- Ability to safely lift, carry, push, and pull guest luggage and hotel equipment.
- Flexible availability, including weekends, holidays, and varied shifts.
Nice To Haves
- Knowledge of the local area and attractions.
Responsibilities
- Welcome guests warmly upon arrival and provide professional, personalized assistance throughout their stay.
- Assist guests with luggage handling, storage, and transportation requests.
- Escort guests to their rooms and highlight hotel amenities, services, dining venues, and campus features.
- Deliver guest requests, packages, messages, and amenities promptly and professionally.
- Recommend local attractions, dining, transportation, and points of interest.
- Coordinate with Front Desk, Valet, Housekeeping, and Engineering to support seamless guest experiences.
- Anticipate guest needs and identify opportunities to exceed expectations.
- Maintain a polished appearance and professional demeanor reflecting both Marriott brands.
- Uphold guest privacy, confidentiality, and security procedures.
- Support lobby presentation and arrival areas to maintain a welcoming environment.
Benefits
- Career growth with Coury Hospitality; the company values development, creativity, and leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
