Bell Attendant Experience Curator
About The Position
Coury Hospitality is hiring a Bell Attendant to support the dual-branded campus of TETRA Hotel, Autograph Collection and AC Hotel Sunnyvale Moffett Park in Sunnyvale, California. The two Marriott properties serve Silicon Valley business travelers, innovators, and visitors, and combine luxury hospitality with modern European-inspired design. The Bell Attendant creates exceptional arrival and departure experiences and provides personalized assistance throughout guests’ stays. The role includes handling and transporting luggage, escorting guests to rooms, explaining hotel amenities and campus features, delivering requests and packages, and offering local recommendations. The attendant collaborates with hotel departments to provide seamless service, anticipates guest needs, maintains a polished and professional presence, protects guest privacy and security, and helps keep lobby and arrival areas welcoming. Previous hospitality, customer-service, or guest-facing experience is preferred. Candidates should have strong interpersonal and communication skills, a positive attitude, attention to detail, and the ability to work efficiently and collaboratively in a fast-paced luxury hospitality setting. The position requires the ability to safely handle guest luggage and hotel equipment, and flexible availability for weekends, holidays, and varied shifts.
Requirements
- Previous hospitality, customer-service, or guest-facing experience preferred.
- Outstanding interpersonal and communication skills.
- Passion for creating memorable guest experiences through personalized service.
- Professional appearance and positive attitude.
- Ability to work efficiently in a fast-paced luxury hospitality environment.
- Strong attention to detail and commitment to service excellence.
- Ability to work collaboratively with multiple departments.
- Ability to safely lift, carry, push, and pull guest luggage and hotel equipment.
- Flexible availability, including weekends, holidays, and varied shifts.
Nice To Haves
- Knowledge of the local area and attractions.
Responsibilities
- Create exceptional guest arrival and departure experiences.
- Welcome guests and provide professional, personalized assistance throughout their stays.
- Handle, store, and transport guest luggage as requested.
- Escort guests to their rooms and highlight hotel amenities, services, dining venues, and campus features.
- Deliver guest requests, packages, messages, and amenities promptly and professionally.
- Recommend local attractions, dining, transportation, and points of interest.
- Coordinate with Front Desk, Valet, Housekeeping, and Engineering to support seamless guest experiences.
- Anticipate guest needs and proactively identify opportunities to exceed expectations.
- Maintain a polished appearance and professional demeanor consistent with both Marriott brands.
- Follow guest privacy, confidentiality, and security procedures.
- Support the presentation of lobby and arrival areas to maintain a welcoming environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
