Bell Attendant - Part Time

Liora Estate•Healdsburg, CA

23h•Onsite

About The Position

Liora Estate is looking for a Bell Attendant to become a part of the team for this boutique hotel of 16 rooms. From warmly welcoming guests to the estate, to delivering first-class hospitality, the Bell person plays an integral role at Liora. You will work with an incredible team of experienced managers and dedicated coworkers.

Requirements

High School Degree or equivalent
Experience in hospitality or related guest service environment
Excellent customer service and hospitality skills
Excellent oral & written communication skills, attention to detail
Basic knowledge of electronic communication platforms (Outlook email, time keeping system, Microsoft Word etc.)
Ability to work effectively and efficiently under pressure, with composure
Teamwork attitude- Ability to work interdepartmentally, with Restaurant, Kitchen, and other team members
Maintains regular attendance, is consistently on time and complies with Liora standards
Scheduling flexibility to meet operational needs, weekend, evening & holiday availability is mandatory
Current and unexpired CA Driver’s License and auto insurance

Responsibilities

Warmly welcome guests to Liora Estate
Embody and deliver warm and professional service
Assist guests in bringing luggage and belongings to and from their guest rooms
Provide guest with a “rundown” and tour of functions and features in their guest room
Assist Front Desk team as needed to provide guests with exceptional service quality
Deliver guest amenities to guest rooms and prepare refreshment packages as needed- maintain current and unexpired CA Food Handler Certificate
Provide a helping hand to the housekeeping team with weekly linen inventory, restocking, clearing
Help maintain public areas near reception and guest pathways so guests see a snapshot of perfection at all times
Respond promptly to any inquiries from guests or route the inquiries immediately to the correct party
Walking to the nearby local businesses to assist with guest related “errands” as needed.
Valet of guest cars, must maintain current and unexpired CA Driver’s License and auto insurance
Open arriving packages and deliver to correct departments
Set up for daily, evening “wine hour” and events.
Establish and maintain positive relationship with guests to promote loyalty and repeat business