Bell Attendant (Seasonal) | Cedarbrook Lodge

Columbia Hospitality•Seattle, WA

21h•$21 - $22•Onsite

About The Position

The Bell Attendant provides professional assistance to guests during arrival and departure, ensuring a smooth and welcoming experience. This position is responsible for handling luggage, escorting guests, delivering items, and maintaining the cleanliness and organization of lobby and storage areas. The Bell Attendant supports the front office team by offering courteous and efficient service that enhances the overall guest experience.

Requirements

Customer Service Experience Required
Strong written and verbal communication skills required
Strong problem solving and conflict resolution skills
Ability to park and retrieve guest vehicles
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word

Responsibilities

Delivers suitcases, packages and documents as requested.
Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.
Refreshes daily amenities for guests (coffee station, glass bottled waters, ice, etc.)
Ensures confidentiality of all guest information and pertinent hotel data.
Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Completes property walks routinely to monitor guest safety and security.