Evening Shift - 24/7 Clinical Support Behavioral Licensed Clinician - Evernorth - Remote

Cigna Healthcare•Minnesota Work at Home, MN

10d•$67,100 - $111,800•Remote

About The Position

As a Behavioral Licensed Clinician on Evernorth’s 24/7 Clinical Support Team, you will provide expert, compassionate behavioral health support across a range of needs, including crisis support, clinical consultation, and ongoing care. You will serve as a consistent clinical partner for members throughout their wellness journey, drawing on subject-matter expertise while remaining responsive to varied cases and populations. The team handles telephonic calls in real time through a fast-paced queue, along with scheduled appointments and case management responsibilities. It operates 24/7/365 in support of the broader organization. This is a full-time role requiring at least 40 hours per week; schedules may vary with business needs and include rotating shifts, weekends, and holidays. The listed shift is 3:00 p.m. to 11:30 p.m. in the employee’s local time zone. The position may be performed at home occasionally or permanently. In that case, an internet connection through cable broadband or fiber service with at least 10 Mbps download and 5 Mbps upload is required. The anticipated annual salary range is $67,100–$111,800, depending on relevant factors such as experience and geographic location. The role is also anticipated to be eligible for an annual bonus plan.

Requirements

Master’s degree or PhD in a mental health field such as social work, counseling, or psychology, or RN with psychiatric specialization.
Current independent clinical license, such as LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus.
Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.
Strong clinical judgment, interpersonal communication skills, and comfort working in a dynamic, fast-paced environment.
Administrative ability and strong computer and software application skills.
Ability to obtain AAS Crisis Specialist Certification within the first year of employment.
At least 40 hours per week; schedules include rotating shifts, weekends, and holidays.
For home-based work, cable broadband or fiber internet service with minimum speeds of 10 Mbps download and 5 Mbps upload.

Nice To Haves

Minimum five years of post-licensure experience as a behavioral health or substance use clinician is preferred.
Experience working in or with managed care environments is preferred.
Experience with direct member communication, both written and verbal, and telephonic counseling or coaching is preferred.
EAP (Employee Assistance Program) experience and CEAP certification are preferred but not required.

Responsibilities

Serve as a consistent clinical point of contact for members from first engagement throughout their wellness journey.
Assess members’ immediate risk and clinical needs using evidence-based models and clinical judgment.
Provide real-time crisis de-escalation, safety planning, and risk management.
Identify biopsychosocial needs and collaborate with members on solutions and next steps.
Develop SMART goals that empower members to lead and maintain a healthy lifestyle.
Assess readiness to change and implement actions to help members progress through stages of change and reach their goals.
Guide members to appropriate clinical care, treatment programs, and community resources.
Use varied modalities to educate members about benefit plans, coverage, and care navigation.
Leverage an evidence-based specialized curriculum across clinical areas to support members’ unique needs.
Research and provide relevant educational or support resources tailored to each member’s situation.
Partner with internal colleagues on timely follow-up, case collaboration, and seamless care transitions.
Balance real-time queue work with out-of-queue case management responsibilities.
Demonstrate diplomacy, empathy, and professionalism, including in difficult conversations or with resistant participants.
Comply with HIPAA and confidentiality and compliance standards, and maintain sound clinical documentation practices.
Manage multiple health records and systems to accurately document customer interactions and progress.
Communicate effectively and succinctly in verbal and written formats.
Perform other related duties incidental to the work described.