Evening Shift - 24/7 Clinical Support Behavioral Licensed Clinician - Evernorth - Remote

The Cigna Group•Remote,

11d•$67,100 - $111,800•Remote

About The Position

As a Behavioral Licensed Clinician on Evernorth’s 24/7 Clinical Support Team, you will provide compassionate, expert clinical support across a broad range of behavioral health needs. You will serve as a consistent clinical partner for members throughout their wellness journey, supporting crisis needs, clinical consultations, and longer-term change. The role uses subject matter expertise to help develop training, curriculum, and clinical consultation while remaining flexible across clinical populations and cases. The team operates in a fast-paced environment, balancing telephonic calls from a live queue with scheduled appointments and case-management responsibilities. The organization operates 24/7/365. This is a full-time role requiring at least 40 hours per week; schedules may vary with business needs and include rotating shifts, weekends, and holidays. The listed shift is 3:00 p.m. to 11:30 p.m. in the employee’s local time zone. For employees working at home, the internet connection must be through a cable broadband or fiber-optic provider with speeds of at least 10 Mbps download and 5 Mbps upload. The anticipated annual salary is $67,100–$111,800, depending on relevant factors including experience and geographic location. The role is also anticipated to be eligible for an annual bonus plan.

Requirements

Master’s degree or PhD in a mental health field such as Social Work, Counseling, or Psychology, or an RN with psychiatric specialization.
Current independent clinical license, such as LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with a psychiatric focus.
Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.
Obtain AAS Crisis Specialist Certification within the first year of employment.
Strong clinical acumen and interpersonal communication skills, with comfort working in a dynamic, rapid-paced environment.
Strong administrative abilities and computer and software application skills.
Full-time availability for a minimum of 40 hours per week; schedules include rotating shifts, weekends, and holidays.
If working at home, have cable broadband or fiber-optic internet with at least 10 Mbps download and 5 Mbps upload.

Nice To Haves

Minimum five years of post-licensure experience as a behavioral health or substance use clinician.
Experience working in or with managed care environments.
Experience with direct member communication, written and verbal; telephonic counseling or coaching experience preferred.
Employee Assistance Program (EAP) experience and CEAP certification.

Responsibilities

Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey.
Assess members’ immediate risk and clinical needs using evidence-based models and clinical judgment.
Provide real-time crisis de-escalation, safety planning, and risk management.
Identify biopsychosocial needs and collaborate with members to determine solutions and next steps.
Develop SMART goals that empower members to lead and maintain a healthy lifestyle.
Assess readiness to change and implement actions to help members progress through stages of change and reach their goals.
Shepherd members to appropriate clinical care, treatment programs, and community resources.
Use a variety of modalities to educate members about benefit plans, coverage, and care navigation.
Leverage an evidence-based specialized curriculum across clinical areas to support members’ unique needs.
Research and provide relevant educational or support resources tailored to members’ situations.
Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions.
Balance real-time queue work with out-of-queue case-management responsibilities.
Demonstrate diplomacy, empathy, and professionalism, including during difficult conversations or interactions with resistant participants.
Comply with HIPAA and confidentiality and compliance standards, and maintain sound clinical documentation practices.
Manage multiple health records and systems to accurately document customer interactions and progress.
Communicate effectively and succinctly verbally and in writing.
Perform other related duties incidental to the work described.