Behavioral Intake Counselor
About The Position
The Behavioral Intake Counselor (BIC) is a position for the County of San Diego’s 24/7 Access and Crisis Line (ACL) which provides free, confidential access to behavioral health services and crisis intervention for the 3.3 million San Diegans. The Behavioral Health Access team focuses on Mental Health & Substance Use Disorder Treatment Services within the system of care. ACL clinicians need to quickly establish an emotional connection with the individual seeking help, identify their needs, conduct a behavioral health screening which includes an adapted ASAM screening, recognize and properly follow up on any risk factors, and help provide linkage to the most appropriate type and level of care based on the collective screenings and preferences of the caller/chatter. This is a remote position, allowing telecommuting from anywhere within the U.S., requiring a dedicated work-from-home space.
Requirements
- Master’s Degree or Doctorate degree within human services or behavioral health field
- 2+ years of post graduate behavioral clinical experience (i.e. but not limited to: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team, case management)
- 1+ years of crisis management experience
- 1+ years of experience working with diverse multi-ethnic/socioeconomic populations
- 1+ years of experience working with psychological disorders and addictions
- Bilingual: Spanish/English
Nice To Haves
- 1 or more years of prior experience in a call center
- Willing and able to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Responsibilities
- Manage calls coming from 988 Lifeline
- Adhere to all applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.)
- Answer calls/chats within standard service levels
- Apply sound clinical judgement and consult with fellow clinical professionals when indicated
- Triage calls/chats based on presenting mental health and/or substance use disorder symptoms
- Conduct appropriate behavioral health screenings, including suicide, homicide (when indicated) and adapted ASAM
- Provide customized, behavioral health referrals
- Conduct crisis work and ensure safety
- Document all interaction in a succinct, clinical manner in the designated database; documentation must adhere to Dept. of Health Clinical Service (DHCS) requirements
- Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
- Meeting individual performance goal
- Problem solves technical issues
- Elevate operational issues/ concerns to supervisor or manager
- Gain experience training crisis line staff to support adherence to established protocols, quality benchmarks, and compliance requirements, while strengthening personal competency on the crisis line
- Other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
