Behavioral Health Triage & Crisis Specialist

Group Health Cooperative of South Central Wisconsin•Madison, WI

14h•Hybrid

About The Position

The Behavioral Health Triage and Crisis Specialist assists with the provision of equitable and quality care for GHC members and patients across the lifespan (children, adolescents, and adults). They serve GHC members and patients and support GHC’s Mission to maximize health and well-being. The customer for this team includes the organization, GHC members, GHC’s behavioral health department, and our partner departments within GHC, including primary care. They are responsible for initial telephone screening, triage, and risk assessments, including safety planning, and determining acuity and appropriate level of care for GHC-SCW members and patients seeking mental health and related behavioral health services. This role also provides crisis mental health services to individuals and families over the telephone and through virtual and in clinic appointment options. They further provide hospital and ER (Emergency Room) follow-up appointments. To support members obtaining behavioral health care within GHC-SCW staff model and/or members seen in primary care with short-term behavioral health treatment needs, they may provide short term, solution focused therapy and/or consults, intakes, bridging therapy appointments and follow ups to higher risk depression screens. The care provided by this role includes counseling and crisis intervention, short-term case management, consultations, and information and referrals to in-house and community resources. In addition, the BH Triage and Crisis Specialist assists other GHC-SCW providers by acting as a consultant for individuals with complex psychosocial needs. As a part of the BH Triage and Crisis team they will participate in team projects to maintain and, as appropriate, improve efficiency, training, and relationships with departments throughout GHC-SCW. The Triage and Crisis Specialist receives day-to-day guidance, consultation, and administrative supervision, from the Behavioral Health Coordinator for Triage and Crisis. The Behavioral Health Triage and Crisis Specialist will be part of our Olin BH Triage and Crisis team and provide both virtual and in office treatment per department protocols. They will complete documentation in the electronic medical record in a timely manner per department protocols, and chart in a manner that is patient-oriented and professional. The BH Triage and Crisis Specialist will actively participate in case consultations with their local and broader behavioral health teams and be an active participant in Behavioral Health team and department meetings.

Requirements

Master's degree from an accredited college or university in a psychotherapy-related field such as Social Work, Psychology, Counseling, Marriage and Family Therapy, or Nursing.
Possession of an appropriate Wisconsin clinical license (e.g., LCSW, LPC, LMFT, Psychologist), and Certification by the State of Wisconsin Medicaid/Health Forward program as a Mental Health Provider required.
Possession of a National Provider Identifier (NPI Number) for health care providers.
Possession of a valid Wisconsin driver license with a good driving record.
Ability to prioritize and organize a diverse workload required.
Ability to learn and maintain currency with GHC-SCW policies and procedures.
Ability to maintain patient, organizational and employee confidentiality required. Knowledge of HIPAA requirements.
A minimum of two (2) years of experience in the provision of mental health services to ages across the lifespan (children, adolescents, and adults) is required.
Knowledge of and experience with behavioral health triage, crisis assessment and intervention, safety planning and de-escalation skills, and short-term therapy models required.
Proven ability to work in a fast-paced environment without direct supervision is required.
Excellent knowledge, ability, and skills in the provision of professional, evidence-based mental health therapy services including assessment, diagnosis, and treatment (individual, couples, family, and group) across the lifespan. Knowledge of and ability to apply current mental health theory and practices. Knowledge of group dynamics and leadership.
Excellent interpersonal skills required.
Excellent verbal and written communication skills, including active and reflective listening skills required.
Professional manners are necessary to deal courteously and effectively with patients and the public required.
Excellent customer service skills are required.
Excellent problem solving and analytical abilities are required.
Ability to work independently and as an active team member, successfully manage multiple priorities, remain organized, pay attention to details, meet deadlines, and provide timely responses to communications.
Ability to be flexible and adaptable in emergent situations and to changing priorities and assignments is required.
Ability to remain seated and attentive to patient verbalizations for extended periods of time required.
Commitment and proven ability to provide inclusive, equitable, respectful, and competent care to persons of diverse cultural backgrounds and identities.
Ability to learn and use electronic medical record systems such as EPIC.
Ability to chart electronic medical records in a timely, patient-oriented, and professional manner per department and organization protocols.
Access to and ability to use a personal computer with stable access to high-speed internet and video conferencing capacity.
The ability to work some evening hours and after hours on-call is required.

Nice To Haves

Previous experience in an HMO, managed care setting or health care clinic preferred.

Responsibilities

Assists with the provision of equitable and quality care for GHC members and patients across the lifespan (children, adolescents, and adults).
Serves GHC members and patients and support GHC’s Mission to maximize health and well-being.
Responsible for initial telephone screening, triage, and risk assessments, including safety planning, and determining acuity and appropriate level of care for GHC-SCW members and patients seeking mental health and related behavioral health services.
Provides crisis mental health services to individuals and families over the telephone and through virtual and in clinic appointment options.
Provides hospital and ER (Emergency Room) follow-up appointments.
May provide short term, solution focused therapy and/or consults, intakes, bridging therapy appointments and follow ups to higher risk depression screens.
Provides counseling and crisis intervention, short-term case management, consultations, and information and referrals to in-house and community resources.
Assists other GHC-SCW providers by acting as a consultant for individuals with complex psychosocial needs.
Participates in team projects to maintain and, as appropriate, improve efficiency, training, and relationships with departments throughout GHC-SCW.
Provides both virtual and in office treatment per department protocols.
Completes documentation in the electronic medical record in a timely manner per department protocols, and charts in a manner that is patient-oriented and professional.
Actively participates in case consultations with their local and broader behavioral health teams.
Is an active participant in Behavioral Health team and department meetings.
Knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.
Understands our Mission, Vision, and Common Values and is committed to promote these values in behavior and attitude.