Behavioral Health Technician (Float)

Relief Mental Health•Oak Brook, IL

5d•Onsite

About The Position

Relief Mental Health is hiring a Behavioral Health Technician Float to support patient care and clinic operations. The role involves administering and monitoring Transcranial Magnetic Stimulation (TMS) and Spravato treatments, coordinating with providers and clinic leadership, managing patient interactions, and assisting with daily administrative and operational needs. The position requires travel to most or all Illinois clinic locations, reliable personal transportation, flexibility to work closing/evening shifts and occasional weekends, and readiness to adapt to schedule changes and coverage needs. The technician supports patients from arrival through treatment, maintains accurate records in the Electronic Health Record (EHR), follows clinical and company protocols, and helps ensure consistent, efficient care across clinics. Training is provided for Clinical Assistant duties and BrainsWay TMS certification.

Requirements

High school diploma or equivalent required.
Previous healthcare experience required.
Proficiency with Google Workspace, including Docs, Sheets, Drive, and Gmail.
Strong interpersonal and customer service skills.
Exceptional organizational skills and attention to detail.
Strong problem-solving abilities.
Excellent written and verbal communication skills.
Knowledge of healthcare regulations and confidentiality protocols, including HIPAA; ability to maintain strict patient confidentiality.
Ability to work independently and collaboratively in a fast-paced healthcare environment.
Ability to learn and effectively use an Electronic Health Record system.
Valid CPR/AED certification or ability to obtain it during training.
Ability to obtain BrainsWay TMS certification within one month of employment; training and certification are provided.
Willingness to travel to most or all Illinois locations and reliable personal transportation for travel between clinics.
Flexibility to work closing/evening shifts, morning and midday shifts, occasional weekends, and schedule adjustments as needed.

Nice To Haves

Bachelor’s degree preferred.
TMS experience highly preferred.

Responsibilities

Greet and assist patients and visitors; review patient paperwork for completeness and accuracy.
Collect patient payments, complete superbills, schedule appointments, and maintain accurate scheduling records.
Respond to patient phone calls, voicemails, and emails while maintaining a welcoming and professional patient experience.
Provide compassionate support to patients, families, and colleagues.
Set up, administer, and monitor TMS and Spravato treatments in accordance with clinical protocols.
Learn and operate the BrainsWay TMS machine, including patient preparation, motor threshold determination, mapping, treatment, and monitoring.
Provide and score weekly patient assessments, communicate updates to appropriate staff, and administer C-SSRS assessments when indicated.
Answer patient questions and provide education about treatments and clinic operations within scope.
Complete training for Clinical Assistant responsibilities to provide coverage and assistance.
Enter patient demographics, treatment protocols, billing information, clinical notes, and appointment data into the EHR.
Perform administrative tasks such as faxing, scanning, shredding, and uploading documents into the EHR.
Maintain organized and accurate records in compliance with regulatory standards.
Serve as a liaison among the TMS Manager, Clinic Managers, providers, patients, and Executive Leadership.
Follow TMS, Spravato, and company protocols; support operational efficiency and meet deadlines.
Maintain clean and organized clinic spaces, including treatment and examination rooms.
Complete additional tasks delegated by the TMS Manager, Clinic Manager, Provider, or Regional Director of Operations.
Travel between clinic locations as required and agreed upon, maintain reliable personal transportation, and support multiple clinics, providers, and teams.
Work flexible hours, including morning, midday, evening, and occasional weekend shifts; accept schedule changes and provide coverage during staffing shortages or operational needs.
Maintain reliable attendance, arrive on time, and support clinics during increased patient volume or staffing transitions.