Behavioral Health Technician-4

Brightli • Springfield, MO

11d

About The Position

The Behavioral Health Technician I works with the Recovery Services team to provide direct, trauma-informed support, promote client safety and wellbeing, respond to emerging needs, and help individuals build skills that support recovery. The role involves supporting clients’ treatment and daily activities, monitoring health and behavior, responding to crises, and helping maintain a safe and therapeutic environment.

The technician supports admissions and transitions, facilitates recovery education and skill-building activities, contributes client information to treatment planning, and assists with medication-related tasks according to training and program policy. The role also includes accurate electronic medical record documentation, client transportation as assigned, required training and meetings, and following confidentiality, safety, and program requirements. This is a full-time position in Springfield, Missouri, in the Recovery Services department.

Requirements

• High school diploma or equivalent and two years of responsible employment.
• If assigned to a Residential Care Facility, obtain Level 1 Medication Aide credentialing and insulin certification within the first 90 days of employment.
• Obtain First Aid and CPR certifications within three months of employment and maintain them upon renewal.
• Complete medication administration training according to applicable program standards.
• Complete CPI training for residential programs or Crisis Management training through Relias for outpatient programs within 30 days of employment or at the first available class.
• Complete 36 hours of required training within a two-year period in accordance with 9 CSR 10-7.110 E 1 and complete 40 hours of related training annually.
• Maintain a current driver’s license in the state of residence, an acceptable driving record, and current automobile insurance.
• Be at least 21 years old to operate a company-owned vehicle and at least 23 years old to operate a company-owned 15-passenger van.
• Successfully complete required criminal record, driving record, abuse and neglect, fingerprint, and other applicable background checks.
• Demonstrate knowledge of confidentiality requirements governing substance use and mental health treatment.
• Communicate clearly and professionally with clients, employees, family members, treatment team members, and community contacts.
• Write clear reports and enter timely, accurate documentation in an electronic medical record.
• Read and follow safety rules, operating instructions, procedure manuals, and written or verbal directions.
• Apply sound judgment, basic mathematical skills, and practical problem-solving within standardized situations.
• Establish supportive rapport with clients while maintaining appropriate professional boundaries.
• Maintain working knowledge of the policies, procedures, and regulations applicable to the assigned program.
• Complete all mandatory training within required state regulatory and CARF timeframes.

Nice To Haves

• Human services or related experience is preferred.

Responsibilities

• Provide compassionate, trauma-informed supervision, support, and redirection while encouraging participation in treatment and daily activities.
• Build positive client relationships, maintain professional boundaries, and model healthy, solution-focused behaviors.
• Monitor client health, behavior, safety, vital signs, and potential withdrawal symptoms, escalating concerns when needed.
• Support admissions, orientations, transfers, discharges, safety checks, personal care, and specimen collection as assigned.
• Facilitate recovery education, skill-building, rehabilitative support, and recreational groups.
• Participate in treatment planning by communicating client strengths, needs, progress, and concerns.
• Support medication administration, documentation, inventory, and storage according to training and program policy.
• Accurately document client activities, observations, incidents, and shift updates in the electronic medical record.
• Respond appropriately to crisis situations and promptly communicate with supervisors, medical personnel, and the treatment team.
• Transport clients to approved appointments and destinations as assigned.
• Maintain a safe, clean environment and follow confidentiality, safety, and program requirements.
• Complete required training, attend team meetings, and perform other duties assigned by leadership.

Benefits

• Employee Assistance Program offering 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Company-paid mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Advancement opportunities and promotion from within.
• A workplace culture focused on employee wellbeing, respect, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED