Behavioral Health Technician

Brightli • Springfield, MO

10d

About The Position

The Behavioral Health Technician I works with the Recovery Services team to provide direct, trauma-informed support to clients. The role promotes client safety and wellbeing, responds to emerging needs, and helps individuals develop skills that support recovery. The technician contributes to a safe, therapeutic environment and supports clients’ participation in treatment and daily activities.

The position involves monitoring client health, behavior, safety, vital signs, and potential withdrawal symptoms; assisting with program transitions and personal care; facilitating recovery and recreational activities; supporting medication-related processes; documenting services and observations in an electronic medical record; responding to crises; and transporting clients when assigned. The technician also maintains a safe and clean environment, follows confidentiality and program requirements, completes required training, and participates in team meetings.

This is a full-time role in Recovery Services in Springfield, Missouri. Brightli describes its mission as improving client care, sharing resources to reduce the financial burden on community mental health centers, advocating for greater access to mental health and substance use care, and evolving behavioral health services to better meet client needs. The organization promotes belonging and connection, welcomes applicants with varied backgrounds and experiences, is an equal opportunity employer, and maintains a smoke- and tobacco-free workplace.

Requirements

• High school diploma or equivalent.
• Two years of responsible employment.
• If assigned to a Residential Care Facility, obtain Level 1 Medication Aide credentialing and insulin certification within the first 90 days of employment.
• Obtain First Aid and CPR certifications within three months of employment and maintain them upon renewal.
• Complete medication administration training according to applicable program standards.
• Complete CPI training for residential programs or Crisis Management training through Relias for outpatient programs within 30 days of employment or at the first available class.
• Complete 36 hours of required training within a two-year period in accordance with 9 CSR 10-7.110 E 1 and complete 40 hours of related training annually.
• Maintain a current driver’s license in the state of residence, an acceptable driving record, and current automobile insurance.
• Be at least 21 years old to operate a company-owned vehicle and at least 23 years old to operate a company-owned 15-passenger van.
• Successfully complete required criminal record, driving record, abuse and neglect, fingerprint, and other applicable background checks.
• Demonstrate knowledge of confidentiality requirements governing substance use and mental health treatment.
• Communicate clearly and professionally with clients, employees, family members, treatment team members, and community contacts.
• Write clear reports and enter timely, accurate documentation in an electronic medical record.
• Read and follow safety rules, operating instructions, procedure manuals, and written or verbal directions.
• Apply sound judgment, basic mathematical skills, and practical problem-solving within standardized situations.
• Establish supportive rapport with clients while maintaining appropriate professional boundaries.
• Maintain working knowledge of policies, procedures, and regulations applicable to the assigned program.
• Complete all mandatory training within required state regulatory and CARF timeframes.

Nice To Haves

• Human services or related experience is preferred.

Responsibilities

• Provide compassionate, trauma-informed supervision, support, and redirection while encouraging participation in treatment and daily activities.
• Build positive client relationships, maintain professional boundaries, and model healthy, solution-focused behaviors.
• Monitor client health, behavior, safety, vital signs, and potential withdrawal symptoms, escalating concerns when needed.
• Support admissions, orientations, transfers, discharges, safety checks, personal care, and specimen collection as assigned.
• Facilitate recovery education, skill-building, rehabilitative support, and recreational groups.
• Participate in treatment planning by communicating client strengths, needs, progress, and concerns.
• Support medication administration, documentation, inventory, and storage according to training and program policy.
• Document client activities, observations, incidents, and shift updates accurately in the electronic medical record.
• Respond appropriately to crisis situations and communicate promptly with supervisors, medical personnel, and the treatment team.
• Transport clients to approved appointments and destinations as assigned.
• Maintain a safe, clean environment and follow confidentiality, safety, and program requirements.
• Complete required training, attend team meetings, and perform other duties assigned by leadership.

Benefits

• Employee Assistance Program offering 24/7 counseling services, legal assistance, and financial consultation at no cost to the employee and household.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts for hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life insurance, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• A workplace culture that promotes employee wellbeing and values employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED