Behavioral Health Support Specialist

Spectrum Health & Human Services • Warsaw, NY

2d • $20 - $26

About The Position

Spectrum Health & Human Services partners with adults, children, and families as they recover from behavioral, emotional, mental health, and substance-related disorders, offering individualized opportunities for hope, empowerment, and support. The Behavioral Health Support Specialist provides recovery-oriented psychiatric rehabilitation and targeted case management services to help clients achieve functional, vocational, social, and life-role goals. Services are provided in office-based, community-based, and telehealth settings.

The role supports client engagement, care coordination, continuity of services, and progress toward individualized goals. It works collaboratively with clients, an interdisciplinary treatment team, and internal and external service providers. The specialist also maintains required documentation and service data in accordance with agency, CCBHC, and regulatory standards.

This is a full-time position at 34 North Main Street, Warsaw, NY. Compensation is $20.08–$25.60 per hour.

Requirements

• High school diploma or equivalent.
• One to three years of experience in a mental health, substance use, or human services setting, depending on education level.
• Knowledge of mental health, substance use, and co-occurring disorders and recovery-oriented systems of care.
• Working knowledge of community service systems and housing, employment, education, medical, and social service resources.
• Strong written and verbal communication skills and ability to engage diverse populations.
• Proficiency with electronic health records and standard office software, and ability to learn new systems efficiently.
• Ability to manage multiple priorities, exercise sound professional judgment, and remain effective in high-pressure or crisis situations.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Cultural humility and sensitivity toward individuals with disabilities, trauma histories, and diverse backgrounds.
• Valid driver’s license, satisfactory driving record, and access to a personal vehicle for job-related travel, including client transportation and community visits.

Nice To Haves

• Associate’s or bachelor’s degree in Human Services or a related field, with at least one year of relevant experience.
• Experience with Motivational Interviewing.

Responsibilities

• Deliver individual and group psychiatric rehabilitation interventions supporting clients’ functional, vocational, social, and life-role goals.
• Provide Targeted Case Management, including care coordination, service linkage, referrals, advocacy, and follow-up addressing social determinants of health.
• Orient new clients to program services, rights and responsibilities, and expectations.
• Use Motivational Interviewing and person-centered planning approaches to support engagement, self-determination, and client-defined goals.
• Collaborate with clients and the interdisciplinary treatment team to implement services based on individualized treatment and action plans and comprehensive assessments.
• Coordinate with inpatient providers and other higher levels of care to support discharge planning and continuity of services.
• Support clients in developing natural and supportive social networks and encourage family and collateral involvement when clinically appropriate.
• Conduct outreach to clients who have missed appointments to encourage re-engagement and continuity of care.
• Provide services in office-based, community-based, and telehealth settings according to program needs and client preferences.
• Maintain communication with internal and external providers, including community, forensic, and referral partners.
• Assist clinical staff with court-related documentation, referral source reports, and routine client status updates, as applicable.
• Complete and maintain required releases of information to support care coordination.
• Help maintain current community resource information and share relevant updates with the treatment team.
• Participate in team meetings, supervision, and required agency training.
• Complete accurate, timely, and compliant electronic health record documentation in accordance with agency, CCBHC, and regulatory standards.
• Track service delivery, utilization, and required data elements for assigned clients.
• Follow organizational policies, ethical standards, and confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED