Behavioral Health Services Supervisor - Outpatient Quality Improvement

County of Riverside•Riverside, CA

1d•Onsite

About The Position

The Behavioral Health Services Supervisor - Outpatient Quality Improvement position is located in Riverside, CA. This role oversees the quality assurance and utilization review processes for the Behavioral Health department. Responsibilities include monitoring compliance with state and federal regulations, conducting clinical and administrative reviews of providers, coordinating with DHCS for audits, supervising staff, and facilitating training. The position operates on a 9/80 schedule and requires a California driver's license. Riverside University Health System’s (RUHS), Behavioral Health department’s (BH), Quality Improvement – Outpatient office provides oversight and review of all Mental Health programs and Managed Care providers serving beneficiaries. The office addresses problems, complaints, and grievances, ensuring program compliance with regulations. Quality Improvement supports the department's mission by monitoring system performance through data collection and analysis, developing goals, and providing information to enhance processes and service delivery efficiency. This recruitment may be used to fill future Behavioral Health Service Supervisor vacancies.

Requirements

Must have a valid license to practice as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Professional Clinical Counselor issued by the California State Board of Behavioral Science.
Minimum of two years post-licensure experience.
Strong computer and organizational skills.
Supervisory/lead experience.
Possession of a valid California Driver's License.
Two years of post-license professional experience in a psychiatric or behavioral health setting providing direct client services, including client assessment and evaluation, development and implementation of treatment plans, psychotherapy or behavioral health counseling, and indirect services involving information, consultation, and educational services to staff and community.
Candidates recruited from out-of-state must possess an out-of-state license to practice in one of the above stated options and shall obtain their license issued by the California Board of Behavioral Sciences within three years of date of hire.
During the interim three years, the incumbent shall be eligible for a Mental Health Professional Licensing Waiver Request approved by the State of California Health and Human Services Agency.
Candidates qualifying with the Licensed Professional Clinical Counselor option must have completed additional education and training: 1) Six semester units or nine quarter units specifically focused on the theory and application of marriage and family therapy, OR a named specialization or emphasis area on the qualifying degree in marriage and family therapy, marital and family therapy, marriage, family, and child counseling, or couple and family therapy; 2) No less than 500 hours of documented supervised experience working directly with couples, families, or children; and 3) A minimum of six hours of continuing education specific to marriage and family therapy, completed in each license renewal cycle.

Responsibilities

Plans, organizes, and directs the activities of one or more functional units within a regional or major behavioral health services program.
Supervises the work of multidisciplinary staff engaged in planning and providing a variety of behavioral health services to individuals, groups, and the community.
Oversees the quality assurance and utilization review processes for the department.
Monitors and ensures adherence to state and federal regulations.
Conducts clinical and administrative reviews of county and contracted providers.
Coordinates with DHCS for state audits and reviews.
Facilitates training on clinical practices.
Evaluates overall unit activities, including methods and procedures for effectiveness and consistency with program goals and objectives, recommending and implementing changes as necessary.
Evaluates performance of personnel and takes or recommends appropriate action.
Interviews, selects, and recommends hiring of new staff members.
Provides guidance to subordinates on departmental philosophy, goals, objectives, policies, and procedures through casework conferences, staff meetings, and work review.
Assists and participates in the development and coordination of in-service training and staff development programs.
Makes or reviews decisions on difficult consumer assessment and casework matters.
Works with other public, private, and community organizations providing health and human services to mentally and emotionally disabled individuals to gain and ensure cooperation.
Participates in behavioral health conferences and local area committees.
May participate in regional or countywide community needs assessment and program planning development and evaluation activities.
Assists in preparing annual budget requirements and monitors expenditures.
Prepares reports and correspondence regarding workload statistics, casework, and unit methods and procedures.
Facilitates and coordinates community-planning processes to inform the Department on community behavioral health needs.
Identifies priority populations in need of specialized behavioral health services.
Designs and develops programs and effective strategies that demonstrate positive outcomes for various populations, including those who have been underserved or inappropriately served.