Behavioral Health Services Clerk
About The Position
The BHS Clerk carries out front desk and administrative tasks in relation to the day-to-day management of the BHS Department; greets patients; schedules patients’ appointments, answers all patient questions; answers all incoming calls in a timely manner and directs the caller to the appropriate destination while providing clear and professional communication; be willing to work closely with patients, providers, and other staff of the health care team. Must be professional, detail-oriented, have exceptional in-person and phone skills, and be able to handle a very fast-paced environment. Must be computer literate and possess good communication and written skills, confidentiality a must. Must be able to work with the Indian community, and be sensitive to the Indian Culture and its needs.
Requirements
- High school diploma or equivalent.
- Office experience required, preferably in mental health or social service setting.
- Knowledge of NextGen system preferred.
- Typing speed of 30 wpm preferred.
- Word processing skills, good grammar, spelling, and reading skills required.
- Must have or willing to obtain current CPR Certification that meets the guidelines of the American Heart Association or Red Cross prior to orientation.
- Must be literate in Microsoft Word.
- Must be able to work with the Indian Community, and be sensitive to the Indian culture and its needs.
- Must be able to interrelate with all staff members.
- Must be able to maintain absolute confidentiality of job information.
Nice To Haves
- Knowledge of NextGen system preferred.
- Typing speed of 30 wpm preferred.
Responsibilities
- Greet and check-in Behavioral Health Services and Chemical Dependency Services patients.
- Scheduling Mental Health and Chemical Dependency patient appointments.
- Providing phone coverage and take phone messages for Behavioral Health Services departments.
- Communicate messages in a confidential and appropriate manner.
- Collect insurance information.
- Prepare Mental Health and Chemical Dependency daily paperwork, APC’s, superbills, and logs.
- Type letters, all reports, departmental minutes and any necessary materials for the efficient implementation of departmental services.
- Maintain all files of correspondence, reports, data, educational material, and personnel information as required by the Department.
- This position may require working on the weekends.
- Additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
