About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Requirements

  • Associates: Nursing (Required)
  • Registered Nurse (RN) - State Board of Nursing
  • Experience in a crisis management setting or service during which the individual provided crisis response | 3 Years | Required
  • Experience with children/youth/adolescents in a Crisis setting | 1 Year | Required

Nice To Haves

  • Supervisory Experience | 1 Year | Not Required

Responsibilities

  • Ensure that customers get the ultimate customer experience from all BHUC staff, whether in the waiting room, on the phone or in a treatment experience.
  • Serves as the tactical point person as it relates to the care of the people we support when the Program Director is not present on site
  • Assist the Program Director in monitoring customer wait times, customer satisfaction, and providing support and assistance to team members to ensure program efficiency and effectiveness
  • Complete triage assessment of individuals that present to the Behavioral Health Urgent Care for services
  • Complete nursing assessments for individuals seeking services at the Behavioral Health Urgent Care
  • Communicate with Program Director any operational/educational needs of the program
  • Complete incident reports for any situations that may happen during the shifts worked
  • Maintain trainings as required and requested
  • Demonstrate knowledge of emergency procedures and assist in crisis situations
  • Demonstrate knowledge of and comply with all agency policies and procedures
  • Complete all other relevant responsibilities assigned by the supervisor

Benefits

  • comprehensive, competitive benefits package that supports full-time and part-time team members and their families
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service