Behavioral Health Quality Assurance & Improvement Coordinator - RWC

Chippewa County•Wi 54729, WI

2d•Remote

About The Position

The Behavioral Health Quality Assurance & Improvement Coordinator - RWC provides technical and programmatic assistance for the overall administration and management of the Recovery and Wellness Consortium (RWC). This role involves quality improvement, compliance monitoring, and collaboration with administration, service facilitators, consumers, and community vendors to ensure positive consumer outcomes. The position requires providing responsive, courteous, and efficient service to County residents and the general public. This is a full-time, remote position with required monthly in-person meetings in Chippewa Falls, WI, and requires the employee to reside in Wisconsin and be able to report to the Chippewa County Courthouse as needed.

Requirements

Bachelor degree in Social Work or a related field required (e.g. psychology, sociology, etc.).
Minimum of three (3) years related experience required.
A valid driver’s license required.
Must reside in Wisconsin.
Ability to report to the Chippewa County Courthouse as job demands require.

Nice To Haves

Social Work Certification preferred.
If the certification is from another state, employee must obtain a WI State Social Work Certification within one (1) year of employment.
Program specific training may be an additional requirement where relevant.

Responsibilities

Provide assistance with Recovery and Wellness Consortium quality control efforts.
Provide and coordinate staff development and training.
Evaluate programs and procedures for effectiveness and efficiency.
Ensure compliance of all programs.
Work jointly with RWC Operations Administrator, Managers, Supervisors and other staff within the RWC in a cooperative effort to ensure effective operations.
Work as a liaison with CCS vendors to problem solve and provide guidance, training and information to staff and/or vendors to improve overall system compliance and ensure recovery-oriented services are provided.
Work with staff and/or vendors regarding education and application of local, state, and federal legislation, regulations, policies and administrative rules.
Provide technical assistance to staff, consumers and the general public about RWC programs and services.
Serve as a resource to service facilitators regarding service authorization, program values, and development of individualized plans of care.
Available for day-to-day consultation and guidance.
Maintain proficient working knowledge of the Electronic Health Record.
Provide training and technical assistance to staff in utilization of the system.
Evaluate system for efficiency and assist in improvement processes.
Interact and communicate, both orally and in writing, with local agencies, organizations, and state bureaus, acting as an advocate for and interpreting agency programs, responsibilities, and consumer needs.
Address public concerns with eligibility.
Represent the Division and the agency as a liaison to community groups and provides information about available services and programs as requested.
Work to achieve active involvement and participation of schools, court, health care providers, and other appropriate community resources in resolving problems.
Use discretion with consumers; observe rules of confidentiality and maintain non-judgmental attitude.