Behavioral Health/Psychiatric Tech - Emergency Response Team

ECU Health Behavioral Health Hospital • Greenville, NC

4d

About The Position

The Behavioral Health/Psychiatric Tech on the Emergency Response Team helps create a safe, supportive, and therapeutic environment for patients and staff. The role responds to behavioral emergencies, supports crisis prevention and de-escalation, and works closely with clinical, nursing, and operational teams. The position includes specialized behavioral emergency response and Handle With Care training, with an emphasis on patient dignity, trauma-informed care, professional boundaries, and using the least restrictive safe approach.

Requirements

• High school diploma or equivalent.
• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.
• Ability to remain calm, professional, and compassionate in stressful or rapidly changing situations.
• Ability to work effectively as part of a team and follow direction during emergency response.
• Commitment to patient dignity, trauma-informed care, safety, and professional boundaries.
• Successful completion of required Handle With Care training and competencies within the established onboarding timeframe.
• Ability to obtain Handle With Care Trainer certification within six months of hire.
• CPR/BLS certification as required by the organization.

Nice To Haves

• Experience in behavioral health, psychiatric care, healthcare, crisis intervention, security, emergency response, human services, or a comparable environment.
• Experience working with individuals experiencing behavioral distress, aggression, or emotionally challenging situations.

Responsibilities

• Respond to behavioral emergencies and provide support when patients or staff face an immediate safety concern.
• Use verbal de-escalation, therapeutic communication, and trauma-informed approaches to help prevent situations from escalating.
• Recognize early signs of behavioral distress, aggression, or other safety risks and take proactive steps.
• Perform approved Handle With Care physical interventions when necessary, trained, and authorized, using the least restrictive safe approach.
• Maintain a visible, supportive presence on patient care units and build rapport with patients while maintaining professional boundaries.
• Conduct safety rounds and environmental and contraband checks to identify and address potential risks.
• Partner with nursing, clinical, and operational teams to support patient and employee safety.
• Participate in behavioral emergency drills, training, post-event debriefings, and safety improvement initiatives.
• Complete required safety and incident documentation accurately and promptly.
• Help create an environment where patients are treated with dignity, compassion, and respect.

Benefits

• Medical, dental, and vision insurance
• Company-paid short-term disability
• Earned wage access
• 401(k) plan with a company match
• Paid time off and holidays
• Employee assistance program
• Ongoing training and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED