Behavioral Emergency Response Team (BERT) Supervisor

ECU Health Behavioral Health Hospital • Greenville, NC

4d

About The Position

The BERT Supervisor leads a specialized team dedicated to creating a safe, therapeutic environment for patients and employees and preventing and responding to behavioral emergencies. The role provides leadership during high-risk situations and promotes proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety. The supervisor also develops team expertise through training, coaching, and collaboration with clinical and operational leaders to improve safety across the hospital.

Requirements

• High school diploma or equivalent.
• Strong communication, judgment, de-escalation, and conflict-resolution skills.
• Ability to remain calm, professional, and decisive in rapidly changing or challenging situations.
• Successful completion and maintenance of required Handle With Care training and competencies.
• Ability to obtain Handle With Care Trainer certification within six months of hire.
• CPR/BLS certification as required by the organization.

Nice To Haves

• Additional education in behavioral health, psychology, criminal justice, human services, healthcare, or a related field.
• Experience in behavioral health, crisis intervention, healthcare safety, security, emergency response, or a comparable environment.
• Experience responding to behavioral emergencies, aggressive behavior, or other high-risk situations.
• Demonstrated leadership experience, including supervision, team leadership, training, mentoring, coaching, or lead responsibilities.

Responsibilities

• Lead, coach, schedule, and support members of the Behavioral Emergency Response Team.
• Coordinate and respond to behavioral emergencies, providing calm, clear leadership during high-risk situations.
• Promote proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety.
• Maintain Handle With Care Trainer certification and support ongoing team training, drills, and competency development.
• Partner with nursing and clinical teams to identify risks and prevent behavioral incidents before they escalate.
• Oversee safety rounds, environmental inspections, and contraband prevention activities.
• Review behavioral and safety incidents to identify trends, improvement opportunities, and preventive strategies.
• Promote a culture that prioritizes patient dignity, employee safety, teamwork, accountability, and compassion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED