Behavioral Health Program Coordinator - Temporary

KHS•Bakersfield, CA

13h•Onsite

About The Position

This position reports to the Behavioral Health (BH) Supervisor. This position provides support to the Behavioral Health Program by performing a variety of administrative support functions including clerical and outreach and engagement to our eligible and enrolled BH members, BH Provider sites, and our community partner agencies.

Requirements

Associate’s degree from an accredited school or equivalent required
Two (2) or more years of recent experience in the behavioral health or related healthcare field with a high degree of problem solving and decision making
Strong telephone and communication skills required
Typing Certificate required

Nice To Haves

Bachelor’s degree preferred
Preferred experience in a patient centered medical home

Responsibilities

Assign, process, and track referrals received via provider portal, email, and fax in a timely manner, ensuring accurate documentation and coordination between Behavioral Health (BH), other departments, and network providers
Maintain referral tracking systems, including Transitions of Care (TOC) tools and BH grievances, ensuring proper assignment, follow-up, and documentation
Perform data entry in JIVA and QNXT systems, including uploading approved documents in accordance with departmental workflows and maintaining data accuracy
Conduct outreach and follow-up with providers and members for appointment scheduling, monitoring attendance, and notifying appropriate BH staff of missed appointments
Provide customer service support to members, including sharing resources and responding to inquiries in a timely and professional manner
Prepare, process, and distribute member and provider correspondence (e.g., appointment letters, care plans, education, and resources), including packaging and mailing
Manage and process returned mail related to member communications and ensure proper documentation
Ensure Outcome Reports are prepared and distributed in compliance with CLR requirements
Support provider network adequacy efforts, including maintaining provider capacity reports and conducting outreach to verify services and availability
Coordinate departmental meetings, including scheduling, preparing agendas and materials, sending invitations, arranging logistics (e.g., meals, location), attending meetings, and distributing meeting minutes
Prepare scheduled and ad hoc reports, and assist with data validation, testing, and implementation of new processes or projects
Organize and maintain departmental files, records, and marketing materials inventory
Assist with administrative and operational tasks, including ordering and tracking gift cards, office supplies, mileage reimbursements, and processing invoices in SAGE
Monitor and manage incoming and outgoing faxes, ensuring successful transmission, confirming receipt, and documenting appropriately
Operate standard office equipment, including copiers, scanners, fax machines, and multi-line telephone systems
Demonstrate strong written and verbal communication skills and proficiency in Microsoft Office and other computer systems
Demonstrate proficient skill with management of basic spreadsheets including use of Excel, and data entry
Collaborate effectively within a team environment and support cross-functional coordination
Complete patient satisfaction calls as directed by management
Assist management and team members with special projects and assignments as needed
Adhere to all company policies and procedures
Maintain regular and predictable attendance
Perform other job-related duties as required