Behavioral Health Practice Coordinator

Mid-Atlantic Pediatric Partners•Germantown, MD

17h•Hybrid

About The Position

We are looking for a Behavioral Health Practice Coordinator to serve as the operational backbone of our division. This is a hands-on role at the center of everything — you will keep our scheduling, referral, and administrative systems running smoothly, provide direct day-to-day supervision and support to our front desk staff, and serve as the primary operational point of contact for clinicians, patients, and the Director of Behavioral Health. This role works across both of our locations and requires someone who is organized, proactive, and comfortable taking ownership of systems that need to be built, not just maintained.

Requirements

2+ years of experience in a healthcare or medical office setting
At least 1 year in a supervisory or lead role
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Experience with electronic health record systems; eClinicalWorks experience a plus
Strong organizational skills and the ability to manage competing priorities across two locations
Excellent interpersonal and communication skills — comfortable with patients, families, clinical staff, and leadership
Reliable transportation and a valid driver's license required; must be able to travel between Germantown and North Bethesda locations

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred; equivalent experience considered

Responsibilities

Monitor and respond to shared inboxes, voicemails, and internal messaging across both locations
Oversee appointment scheduling, rescheduling, and cancellations in eClinicalWorks (eCW) and IntakeQ
Triage incoming referrals and assign to appropriate front desk staff; monitor follow-through
Ensure new patient intake processes run smoothly from referral to first appointment
Collect co-payments and administrative fees at the time of service; coordinate with billing on patient insurance and payment questions
Obtain prior authorizations for the evaluation of patients as needed
Order and maintain office supplies and equipment across both locations
Provide direct supervision, guidance, and support to front desk staff
Conduct regular check-ins with the front desk team to address questions, workflow gaps, and performance
Provide front desk coverage at either location as needed to maintain hours of operation
Run regular reports from eCW on scheduling, no-show rates, outstanding notes, and financial metrics; share findings with the Director
Send outstanding and unlocked progress note reports to clinicians on a regular cadence
Attend clinical and operational meetings; take notes and distribute key action items
Support special projects and new initiatives as assigned by the Director of Behavioral Health
Maintain accurate and confidential patient records in accordance with HIPAA regulations
Develop and maintain administrative SOPs to keep operations consistent across locations
Support recruitment, onboarding, and offboarding processes for BH division staff