Behavioral Health Intake Coordinator

Nationwide Children's Hospital • Columbus, OH

1d • Onsite

About The Position

This position involves coordinating and assisting in the provision of Behavioral Health resources and services to clients. The role requires assisting families through a screening and triage process to determine needed resources and services, answering their questions and concerns, and providing service referrals and scheduling. Key responsibilities include gathering referral and pre-admission information, completing all pre-admission data entry, and identifying emergent or complex cases for clinical review before finalizing referrals. The coordinator will collaborate with interdisciplinary teams to ensure efficient resource and scheduling services and will utilize Electronic Medical Record and Scheduling software to assess service demand and capacity. Maintaining confidentiality of all clinical and administrative information consistent with agency policy is essential. The role is part of Nationwide Children’s Hospital, which emphasizes Diversity, Equity and Inclusion, a collaborative culture, and a mission to improve the lives of children.

Requirements

• Bachelor’s Degree in psychology, social work or related field
• Strong skills in customer service
• Strong skills in process improvement
• Strong skills in data entry
• Advanced computer skills
• Behavioral health or customer service experience

Nice To Haves

• Proficiency with EPIC and the NCHBH system

Responsibilities

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees