Behavioral Health Navigator - Nebraska CCBHC

Heartland Family Service•Omaha, NE

5d•$20 - $24•Onsite

About The Position

The purpose of this position is to provide community outreach to identify and engage people who may have behavioral health needs and who need assistance gaining entry to HFS services. The Behavioral Health Navigator will meet these individuals where they are, screen for needs, build rapport, connect to appropriate resources, and provide case management for those who are waiting to transition into service enrollment. This position requires a high level of problem solving and organization. This position requires an individual who has a willingness to work with people who are living with complex behavioral health needs. Specific project, program or office responsibilities may occur at this level.

Requirements

Bachelor’s Degree in Counseling, Social Work or related field preferred.
Valid Driver’s license, acceptable driving record.
Demonstrates understanding of culture of homelessness and poverty as well as understanding of substance use disorders and severe and persistent mental illness and associated symptoms.

Responsibilities

Participate in community outreach, screen clients for presenting problem including mental health, substance use, physical health, housing, and other needs.
Utilize a strengths-based approach when providing immediate community behavioral health intervention. Ability to model calm and appropriate affect while demonstrating a trauma informed approach to de-escalation that includes empathy and compassion.
Assist the client in identifying the service options available to address their needs and make appropriate referrals to those programs, has an extensive knowledge of community resources to work side by side with clients towards linking to programs and meeting service needs.
Interface effectively and advocate for clients with other HFS programs, police, court, hospitals, and other community stakeholders and systems.
Assist the client in problem solving any barriers involved preventing the pursuit of any treatment options, including benefit management needs.
Check client benefits with insurance companies.
Works with clients to ensure Medicaid/insurance coverage and client understanding of their coverage.
Enter collected data into computer database, schedule intake/follow-up appointments and update information.
Complete and process "Release of Information" forms to obtain necessary clinical and other data significant to a client's.
Maintain a system of records and reports necessary for statistical documentation of referrals and the tracking of clients from initial inquiry through admission to agency, or advisement of appropriate external resources. Prepare monthly statistical.
Maintain all reports required of the position.
Display a comfort level in working with stressful individual/family dynamics.
Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
Is dependable and punctual regarding scheduling and attendance.
Abides by all specific program and Agency procedures, policies, and requirements.
Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
Creates, maintains and shares as appropriate a dynamic self-care plan.
Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
Performs other program related duties as assigned.