Behavioral Health Liaison - IBHS
About The Position
The Behavioral Health Liaison supports CBH Clinical Care Managers in procuring behavioral health services for CBH members. The role also supports utilization management by monitoring whether approved services are delivered as authorized and appropriately address members’ clinical needs. The position coordinates referrals and related follow-up, assists with recommendations and referrals for ancillary and supplemental services, and facilitates information sharing across CBH and partner agencies. It also supports follow-up with children, youth, and families referred to routine behavioral health treatment to help maintain contact after discharge and promote adherence to treatment plans. The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. The role requires travel within Philadelphia and surrounding counties, frequent movement and use of office equipment, and the ability to adapt to ongoing changes and demands. Work is regularly indoors in adequately lit and ventilated areas, with some temperature fluctuation; protective equipment is not routinely needed.
Requirements
- Bachelor’s degree in Social Work or a related field.
- PA Child Abuse Clearance required.
- At least 2 years of direct-service experience, including assessment, counseling, and service coordination.
- Familiarity with services for adults and children in the managed care system.
- Excellent interpersonal and collaboration skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office and ability to type 20 words per minute.
- Strong organizational skills and ability to multitask in a high-volume environment.
- Ability to work independently and as part of a team.
- Compliance with HIPAA regulations.
- Ability to travel within Philadelphia and surrounding counties.
- Must be a current Philadelphia resident or become a resident within six months of hire.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Coordinate all aspects of referrals, including tracking and documenting referral status, notifying appropriate parties when a provider is identified, and following up with providers to ensure services have started.
- Assist with recommendations and referrals for ancillary and supplemental services in addition to behavioral health services for children, adolescents, and adults.
- Coordinate and share information between the CBH clinical management team and Clinical Care Management Specialists at the Department of Behavioral Health, Family Court, and school-based programs.
- Provide the CBH Members Services department with lists of children, youth, and families referred to routine behavioral health treatment for follow-up, and maintain contact with families after discharge to support adherence to treatment plans.
- Facilitate and participate in interagency meetings.
- Monitor approved services to ensure they are delivered as authorized and meet CBH members’ clinical needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
