Behavioral Health Liaison - IBHS
About The Position
The Behavioral Health Liaison supports CBH Clinical Care Managers in procuring behavioral health services for CBH members. The role supports utilization management by monitoring whether approved services are being delivered as authorized and are meeting members’ clinical needs. The liaison coordinates referrals, makes recommendations and referrals for ancillary and supplemental services, and shares information with clinical management teams and partner organizations. The position also supports follow-up with members and families after discharge and participates in interagency meetings. The role requires travel within Philadelphia and surrounding counties. The successful candidate must currently reside in Philadelphia or become a resident within six months of hire. The work involves regular movement and use of office equipment in an indoor setting, and requires adapting to ongoing changes and demands.
Requirements
- Bachelor’s degree in Social Work or a related field.
- PA Child Abuse Clearance.
- At least 2 years of direct-service experience, including assessment, counseling, and service coordination.
- Familiarity with services for adults and children in the managed care system.
- Excellent interpersonal, collaboration, verbal communication, and written communication skills.
- Proficiency with Microsoft Office and ability to type 20 words per minute.
- Strong organizational skills and ability to multitask in a high-volume environment.
- Ability to work independently and as part of a team.
- Compliance with HIPAA regulations.
- Must currently reside in Philadelphia or become a resident within six months of hire.
- Ability to travel within Philadelphia and surrounding counties.
- Ability to adapt to continuous changes and demands of the job.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Coordinate referrals, track and document referral status, notify relevant parties when a provider is identified, and follow up with providers to confirm services have started.
- Assist with recommendations and referrals for ancillary and supplemental services in addition to behavioral health services for children, adolescents, and adults.
- Coordinate and share information between CBH clinical management teams and Clinical Care Management Specialists at the Department of Behavioral Health, Family Court, and school-based programs.
- Provide the CBH Members Services department with a list of children, youth, and families referred to routine behavioral health treatment services for follow-up, and help maintain contact with families after discharge to support adherence to treatment plans.
- Facilitate and participate in interagency meetings.
- Travel within Philadelphia and surrounding counties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
