Behavioral Health Intake

MVP Health Care • Schenectady, NY

23h • $20 - $27 • Hybrid

About The Position

The Behavioral Health Intake Associate is someone who is detail-oriented and with a passion for delivering exceptional service and operational accuracy. This individual plays a key role in supporting members accessing behavioral health services and is the first point of contact for incoming service requests. This individual will review and interpret authorization requirements using MVP contracts internal policies and procedures and will ensure timely and accurate case creation, assignment, and communication.

Requirements

• High school diploma or equivalent required
• 1–2 years of clerical experience in a fast-paced, professional office environment
• 1–2 years of experience in a clinical setting with direct interaction with healthcare providers
• 1–2 years of customer service experience
• Basic proficiency in Microsoft Outlook and Word
• Intermediate computer proficiency, including data entry and keyboarding skills
• Ability to perform repetitive tasks with accuracy and efficiency
• Strong ability to work independently while managing and prioritizing multiple responsibilities
• Highly organized with excellent time management skills
• Strong verbal and written communication skills
• Demonstrated ability to handle confidential information with discretion, including knowledge of HIPAA regulations
• Ability to think logically and contribute to process improvements and efficiency

Responsibilities

• Handle service requests and correspondence from providers, facilities, members, or their representatives via phone, fax, e-mail, and postal mail.
• Review and interpret authorization requirements based on MVP contracts, riders, resources, policies, and procedures
• Create and assign cases for service requests requiring notification or authorization
• Make outgoing faxes, e-mails, and/or phone calls to providers with determinations or requests for additional information
• Strictly maintain the confidentiality of our members and provider information.

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED