Behavioral Health Intake and Placement Coordinator

APLA Health•Los Angeles, CA

10d•$26 - $30•Hybrid

About The Position

Under the direction of the Chief Behavioral Health Officer, this role provides support services for Behavioral Health clients of APLA Health & Wellness. The staff member will support the Behavioral Health team in their mission to provide services, advocacy, and education, with a focus on the needs of low-income LGBT adults, including those living with HIV/AIDS.

Requirements

High school or GED required.
Two years’ experience working in a medical/behavioral health facility, college, university, or related entity.
Bilingual required – English/Spanish.
Knowledge of LGBTQ behavioral health issues.
Knowledge of HIV behavioral health issues.
Ability to respond immediately/rapidly to incoming emails, phone calls, and electronic messaging systems.
Must be able to communicate effectively orally and in writing.
Must be able to organize work in an effective manner.
Must be able to work in a collaborative, interdisciplinary, fast-paced environment.
Must be able to work effectively independently and as part of a team.
Must be comfortable with flexibility in regard to daily responsibilities.
Must be able to communicate and relate to a variety of personalities, ethnicities, and sexual orientations.
Must be able to complete documentation in a comprehensive and timely fashion in accordance with APLA H&W policies.
Must possess a valid California driver’s license.
Must have proof of auto liability insurance.
Must have the use of a personal vehicle for work-related purposes.
COVID-19 and Booster or Medical/ Religious Exemption required.

Nice To Haves

A bachelor’s degree in psychology or social work is a plus.

Responsibilities

Support the Behavioral Health staff in matching patients appropriately with an individual therapist based on urgency, patient preference, language preference, and clinician availability.
Maintain and be primarily responsible for the Behavioral Health waitlist when patients need to be staged while awaiting an intake appointment with a Behavioral Health provider.
Update patients on the waitlist weekly regarding their status and approximate wait times for an initial Behavioral Health appointment.
Provide secondary screenings to potential Behavioral Health (Substance Abuse) patients identified by the APLA Health Medical team, utilizing the Screening, Brief Interventions, Referral to Treatment (SBIRT) and any additional assigned screenings.
Provide background support to ensure Behavioral Health providers can work effectively with Medical and MAT prescribers to foster a culture of integrated care.
Provide behavioral health referrals, advocacy, and service information to clients and their support systems.
Provide immediate support to medical staff as needed regarding urgent connections with BH providers for behavioral health and substance use concerns.
Identify and expand the use of community-based resources and referrals to facilitate higher-level services for patients with greater needs than can be provided directly.
Document services in eClinicalWorks and/or other charting and data collection systems accurately and in a timely manner, adhering to program policies and professional standards of care.
Adhere to all applicable professional, legal, and ethical standards of behavioral health practice, including mandated reporting, effective service provision, case documentation, client confidentiality/HIPAA, client safety, and professional boundaries.
Attend required trainings and case conference meetings.
Prepare monthly reports and statistics as requested.
Maintain client behavioral health files to ensure complete documentation required by funders and the agency Quality Management Plan.
Effectively communicate with clients/patients in English and Spanish as required.
Other duties may be assigned to meet business needs.