Behavioral Health Front End Ops Analyst - Samaritan Hospital - FT Days

Trinity Health•Troy, NY

1d•Hybrid

About The Position

The Behavioral Health Front End Operations Analyst is responsible for training and orientation of new hire registration staff, working daily/weekly/monthly follow-up tasks to support operations, conducting site reviews on ROI's and regulatory compliance of admission paperwork, and the design and implementation of new front-end processes and procedures. This role also involves monitoring registration and insurance accuracy to provide feedback to leadership and education to staff, monitoring and tracking client cases requiring authorization and notifying clinical staff, and providing financial counseling to clients. The analyst will also cover and support front office operations at SPHP Behavioral Health locations, both on-site and remotely, completing any and all front office tasks.

Requirements

Interpersonal skills necessary to establish and implement audit procedures, monitor projects, develop and present staff education programs and solve difficult administrative problems.
Demonstrated ability to communicate and negotiate effectively with all levels of health care professionals.
Excellent critical thinking and problem-solving capabilities.
Experience working in team/collaborative environment(s).
Three to five years of hospital or Substance Abuse related patient interview and registration experience, preferably with some supervisory responsibility.
Proficient with computer software programs such as Excel, Word, and Microsoft Office.

Nice To Haves

Associates Degree in Business Administration or Health Services Administration.
Proficiency in Substance Abuse and/or Mental Health regulations and billing highly desirable.

Responsibilities

Training and orientation of new hire registration staff.
Design and implementation of new front-end processes and procedures.
Monitoring registration and insurance accuracy to provide feedback to leadership on performance and education to staff on deficiencies.
Monitoring and tracking client cases requiring authorization and notifying clinical staff when initial and concurrent reviews are required.
Providing financial counseling to clients as needed.
Covering and supporting front office operations at the SPHP Behavioral Health locations, both on-site and remotely as appropriate.
Completing any and all front office tasks.
Working the daily/weekly/monthly follow up tasks to support the operations.
Conducting site reviews on ROI's and regulatory compliance of admission paperwork.