BEHAVIOR HEALTH FIRST RESPONDER

Apis Services Inc•Wall, PA

7d•$0 - $24•Onsite

About The Position

Resources for Human Development (RHD) is seeking a Behavioral Health First Responder / Dispatch Coordinator to respond to behavioral health emergencies throughout Allegheny County, Pennsylvania. The role provides in-person crisis response, assessment, counseling, referral, and follow-up support to individuals and families. The responder also coordinates with law enforcement, EMS, fire/rescue, and community partners, and helps connect individuals to appropriate treatment and community resources. This is a per diem position with a flexible schedule based on program needs. Rotating shifts include evenings, weekends, holidays, and emergency response coverage. Work takes place in community-based crisis settings, offices, and other locations across the service area, including environments that may be unpredictable or emotionally charged.

Requirements

Bachelor's degree in Sociology, Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Nursing, Counseling, Education, or a related field; or a high school diploma or GED with three years of lived experience.
Valid driver's license and ability to travel throughout the program service area.
Ability to work independently in community-based crisis situations.
Strong communication, assessment, and interpersonal skills.
Ability to safely respond to crisis situations and work effectively with diverse populations.
Ability to lift 50 pounds or more and assist individuals with limited mobility.
Ability to sit, stand, walk, bend, stoop, twist, reach, climb stairs, drive throughout the service area, and work outdoors in various weather conditions.
Ability to perform essential job functions with or without reasonable accommodation.
Proficiency with Microsoft Office and related software applications.
Ability to operate standard office equipment, including computers, cellular phones, copiers, fax machines, and calculators.
Adhere to OSHA, HIPAA, Fire & Safety, Bloodborne Pathogens, Right-to-Know, and Security Act requirements.
Demonstrate sound judgment and professionalism in all interactions.

Nice To Haves

Peer Specialist Certification.
Previous experience in behavioral health, crisis intervention, emergency services, case management, or human services.
Knowledge of community resources and behavioral health systems.

Responsibilities

Respond in person to behavioral health crisis calls dispatched through 911 systems.
Conduct behavioral health assessments for individuals experiencing a crisis.
Manage crisis situations safely and effectively in community settings.
Provide supportive crisis counseling, psychoeducation, and skill-building interventions.
Transport individuals to safer environments, including bed-based treatment programs when necessary.
Facilitate admissions to higher levels of care and coordinate referrals to community resources.
Support law enforcement, EMS, and fire/rescue personnel during behavioral health emergencies.
Follow up with individuals after a crisis to ensure safety and connection to treatment and resources.
Provide referral and case management support to individuals and families.
Represent the program at community events and outreach activities.
Complete required documentation in accordance with agency, licensing, and funding requirements.
Collaborate with community partners and service providers to support positive outcomes.
Perform additional duties as assigned.
Attend required trainings and meetings.
Maintain confidentiality and professional boundaries and comply with applicable safety, privacy, and security requirements.