Behavioral Health Community Guide

Reema Health•Seattle, WA

12d•$55,000 - $62,000•Hybrid

About The Position

Reema Health is seeking a Behavioral Health Community Guide to engage and support clients with severe and persistent mental illness, substance use disorders, and complex medical conditions. This role involves outreach, building trusting relationships, assessing member needs, and guiding them towards behavioral and mental health services. The Community Guide will collaborate with clinicians, coordinate referrals, and connect members to community resources. This position requires independent organization, effective time management, and the ability to work in a fast-paced startup environment. The role also involves accurate documentation, maintaining confidentiality, and representing Reema Health positively within the community.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree.
3 or more years of direct experience with the population or community to be served and knowledge of the community.
Driven to work with individuals who have significant mental and chemical health needs and believe that recovery is possible.
Demonstrated experience with crisis planning, case management, boundaries, and personal safety in community work.
Proficiencies in critical thinking, time management, strategizing, and multitasking.
Strong propensity towards building and maintaining relationships through initiating conversations and creating connections.
Ability to develop, adapt, and execute outreach and care plans.
Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred.
18 years of age or older.
Flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record.
Offers are contingent upon passing a pre-employment drug screening and background check.
Comply with federal, state, and local regulations regarding patient confidentiality HIPAA.
Use technology-based tools and systems daily.
Lift and carry up to 25 pounds occasionally.

Nice To Haves

G-Suite preferred

Responsibilities

Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with severe and persistent mental illness, substance use disorders, and complex medical conditions.
Reach out to members and share about Reema Health to enroll them in our care model.
Create and manage a caseload of 60-100 members, providing coverage for other Community Guides during absences or increased workload.
Assess member needs and support systems, including social determinants of health, to create a patient-centered care plan.
Assess member behavior and mental health needs and guide them through the process of enrolling in behavioral and mental health services.
Establish trusting relationships with members, provide meaningful and quality support, and follow through in a timely and appropriate manner.
Collaborate with clinicians by helping patients connect to care, joining clinical visits as appropriate, and following up on social needs.
Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
Organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
Actively listen, empathize, and appreciate the vulnerability of members, maintaining professional boundaries and confidentiality.
Visit members in person as appropriate (home, community, hospital, or other treatment setting) to build trust and maintain connection.
Utilize text, phone, email, and face-to-face interactions appropriately to match communication approach with each member's preference and situation.
Identify and connect members to community and health resources, potentially including transporting members to access services.
Establish relationships with community resources to support Reema's members.
Prepare members for services ending by focusing on self-sufficiency and independence.
Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.
Comply with confidentiality of protected health information and HIPAA.
Ensure member records are thorough and accurate in both Reema's technology and the EHR.
Work independently and collaboratively in a fast-paced startup environment, adapting to frequent change.
Serve diverse members with dignity and respect, and build relationships with community resources and customers.
Partner with Reemates across the multidisciplinary team and the company to offer perspective and learn from others.
Job responsibilities may grow and change as business necessitates.