Behavioral Health Community Guide

Reema Health•Cincinnati, OH

11d•$50,000 - $55,000•Hybrid

About The Position

Reema Health is seeking a Behavioral Health Community Guide to engage and support clients with severe and persistent mental illness, substance use disorders, and complex medical conditions. This role involves outreach, building trusting relationships, assessing member needs, and guiding them towards behavioral and mental health services. The Community Guide will collaborate with clinicians, coordinate referrals, and connect members with community resources. They will also be responsible for accurate documentation and representing Reema Health positively in a fast-paced startup environment.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree.
3 or more years of direct experience with the population or community to be served and knowledge of the community.
Driven to work with individuals who have significant mental and chemical health needs and believe that recovery is possible.
Demonstrated experience with crisis planning, case management, boundaries, and personal safety in community work.
Proficiencies in critical thinking, time management, strategizing, and multitasking.
Strong propensity towards building and maintaining relationships through initiating conversations and creating connections.
Ability to develop, adapt, and execute outreach and care plans.
Proficiency with mobile devices (smartphone and tablet) required; Apple iOS experience (iPhone and iPad) preferred.
Fluency in Google Workspace applications (Gmail, Google Docs, Sheets, Slides, Drive, and Meet) required for day-to-day communication, documentation, and collaboration.
Comfortable working in web-based platforms and apps across mobile and desktop browsers, with the ability to adapt quickly to new digital tools.
Demonstrated ability to independently troubleshoot technical issues, including connectivity, app functionality, and device performance, and escalate appropriately when needed.
18 years of age or older.
Flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record.
Offers are contingent upon passing a pre-employment drug screening and background check.
Comply with federal, state, and local regulations regarding patient confidentiality HIPAA.
Use technology-based tools and systems daily.
Lift and carry up to 25 pounds occasionally.

Nice To Haves

Apple iOS experience (iPhone and iPad) preferred.

Responsibilities

Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with severe and persistent mental illness, substance use disorders, and complex medical conditions.
Reach out to members and share about Reema Health to enroll them in our care model.
Create and manage a caseload of 60-100 members through cold outreach.
Provide coverage for other Community Guides during periods of absence or increased workload.
Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan.
Assess member behavior and mental health needs and actively participate in guiding them through the process of enrolling in behavioral and mental health services.
Establish trusting relationships with members, reliably provide meaningful and quality support, and follow through in a timely and appropriate manner to achieve their wellbeing goals.
Collaborate with clinicians by helping patients connect to care, joining clinical visits as appropriate, and following up on social needs.
Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges, while maintaining professional boundaries and confidentiality.
Seek consultation and support with complex member situations from the multidisciplinary team.
Visit members in person as appropriate (in their home, community, hospital, or other treatment setting) to build trust and maintain connection.
Utilize text, phone, email, and face-to-face interactions appropriately to match communication approach with each member’s preference and situation.
Effectively identify and connect members to community and health resources to support member needs, which may include transporting members and accompanying them to access other services.
Establish relationships with resources to support Reema’s members as needed.
Prepare members for services ending by keeping self-sufficiency and independence top of mind.
Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.
Understand and comply with confidentiality of protected health information and HIPAA.
Support member records to be thorough and accurate in both Reema’s technology and our EHR.
Work independently and collaboratively in a fast-paced startup environment, seeing frequent change as an opportunity.
Serve diverse members in your community with dignity and respect, and build relationships with community resources and customers.
Partner with Reemates across the multidisciplinary team and the company to offer perspective and learn from others.
Job responsibilities to grow and change as business necessitates.