BH Case Manager- Drew Central/Monticello

Mainline Health Systems Inc•Monticello, AR

3d•Hybrid

About The Position

The Behavioral Health Case Manager reports to the Behavioral Health Director and is responsible for providing administrative support to the Behavioral Health Unit and Case Management to Integrated and/or Behavioral Health Patients and overall support to achieve Behavioral Health program goals. The Behavioral Health Case Manager instructs individuals and families about resources, referrals and access to services utilizing a team-based model. The Behavioral Health Case Manager will also complete clerical and administrative tasks to best serve patients. The Behavioral Health Case Manager is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

Requirements

Strong reading, writing and communication skills
Excellent interpersonal skills
Excellent organizational and planning skills
Excellent professional customer service skills required
Attention to detail and accuracy
Strong computer skills
Working knowledge of relevant software, such as MS Office products and eClinical
An Associate is required.

Nice To Haves

Experience in linking patients with various community resources and patient enabling services preferred
Bachelor’s Degree in psychology or social work preferred

Responsibilities

Clerical and administrative tasks related to patient care such as scheduling appointments, reminder calls, outreach letters, coordinating integrated, behavioral health and medical appointments, updating patient contact information etc. and prior authorizations if indicated.
Manage referrals and calls related to integrated care and behavioral health in a timely-manner.
Provide education to patients about MHS services as needed.
Assist with care coordination (connecting patients with needed resources, referrals to other agencies as needed, obtaining ROI’s as needed etc).
Complete screeners to determine patient and family needs and develop plans to meet identified needs. Enter screeners in visit note/smart forms.
Assist providers with patient care by making follow-up calls to assist with patient adherence to treatment plan goals.
Assist with coordination of Integrated Care services by monitoring and working with various disciplines on the unified treatment plans.
Assist Behavioral Health Consultant’s with patient care by monitoring, updating and tracking identified treatment goals.
Participate in Quality Improvement, Quality Assurance activities as appropriate for departmental tracking.
Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
Participates in all Risk Management activities provide as assigned.
Other duties as assigned