Case Manager - Stone - Behavioral Health Services Case Manager

El Rio Health•Tucson, AZ

About The Position

The Behavioral Health Case Manager provides direct case management to assigned patients as part of the patient care team, helping improve patient care, quality of life, and treatment compliance. The role serves as a liaison and advocate for patients and families, coordinating timely services with the patient care team and community agencies. Case managers monitor patient needs, services, and progress toward goals through ongoing contact and provide supportive case management to people enrolled in behavioral health services. The position coordinates behavioral health and integrated care, connects patients with community resources and social services, supports transitions between levels of care, and follows up after crisis events or missed appointments. The case manager collaborates with clinical and interdisciplinary team members, patients, families, and natural supports; assists with treatment adherence and medication-management education; and helps patients access coverage options such as the ACA Marketplace, AHCCCS, and discount programs. Clinical oversight and supervision by a Behavioral Health Professional occurs at least once every two weeks. The role includes intake and annual assessments, symptom screening, treatment-goal planning, risk identification, crisis intervention support, referrals, triage, and navigation to specialized behavioral health services. The case manager completes and audits patient documentation, maintains confidentiality and regulatory compliance, responds to patient calls and messages, and supports accurate, timely coordination of care. The position also requires maintaining a clean and safe work environment and following infection-prevention practices and Joint Commission Certification standards.

Requirements

Bachelor’s degree in Social Work, Psychology, Sociology, Public Health, or a related field from an accredited college or university.
One year of experience in human services, behavioral health, or case management, preferably in a healthcare environment.
Current, valid Level I fingerprint clearance card in good standing, or application for the card within seven working days after beginning employment; the posting also states that a Level One Non-IVP card must be received within 30 days after hire or transfer.
Current Basic Life Support (BLS) provider card; advanced life support certifications if relevant to the practice area or facility.
Reliable transportation capable of meeting organizational operational reassignments during the workday.
Valid driver’s license and compliance with Arizona vehicle insurance requirements if driving during work hours.
Ability to meet applicable federal, state, commercial, organizational, confidentiality, and Joint Commission Certification requirements.
Must undergo pre-employment drug testing and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing.

Nice To Haves

Master’s degree in Social Work, Psychology, Sociology, Public Health, or a related field from an accredited college or university.
Three years of experience in human services, behavioral health, or case management, preferably in a healthcare environment.
Bilingual English and Spanish, with the ability to speak, read, and write in both languages.

Responsibilities

Provide supportive case management to patients enrolled in behavioral health services and monitor their needs, services, and progress toward goals through regular contact.
Coordinate patient care with clinical team members to help ensure effective behavioral health and integrated services.
Assist patients in identifying, implementing, maintaining, monitoring, and modifying behavioral health services.
Connect patients with resources supporting activities of daily living and other social determinants of health.
Coordinate continuity of care among levels of care, community resources, natural support systems, and health plans.
Conduct outreach and follow-up after crisis events or missed appointments.
Participate in case staffing, case conferences, and other patient-related meetings.
Support patient recruitment, registration, enrollment, and retention in the ACA Marketplace, AHCCCS, or discount programs using internal and external resources.
Receive clinical oversight and supervision from a Behavioral Health Professional at least once every two weeks.
Initiate referrals and support transitions to requested internal or community services.
Triage and navigate patients to specialized behavioral health resources, consulting licensed behavioral health professionals or supervisors as needed.
Complete comprehensive intake and annual assessments, symptom screenings, treatment-goal planning, and identification of patient risks that may require crisis intervention.
Complete required documentation for new patient assignments and continually audit patient charts for required forms and clinical documents.
Provide ongoing case management according to patients’ presenting problems, needs, and service-plan strategies.
Provide treatment-adherence support and education to patients receiving medication management from behavioral health medical providers.
Maintain regular contact with patients, monitor progress toward treatment goals, modify treatment plans as clinically necessary, and facilitate treatment-care meetings when appropriate.
Participate in the clinical interdisciplinary team and coordinate treatment plans, care plans, hospital discharges, and transfers to other agencies or service types.
Document patient care accurately and promptly in accordance with regulatory standards and established criteria.
Build effective working relationships with patients, families, clinical staff, and administrative and support teams.
Answer patient and family questions, provide emotional support, and help resolve issues related to linkage to and coordination of care.
Serve as a communication link between patients and medical or behavioral health staff, relaying messages and requests and gathering information.
Respond to non-appointment-related patient calls, resolve issues when possible, and route requests to the appropriate party.
Maintain current information and resource listings for government and community social agencies and services.
Follow applicable laws, regulations, organizational policies, and procedures related to behavioral health services.
Maintain a clean, safe, and hygienic work environment and follow applicable infection-prevention practices, including handwashing and use of PPE as needed.
Demonstrate proficiency with compliance and reporting requirements related to Joint Commission Certification standards.