Behavioral Health Case Manager - Night Shift, CDIS

Downtown Emergency Service Center•Seattle, WA

About The Position

The Behavioral Health Case Manager works at DESC’s Crisis Solutions Center (CSC), a residential treatment facility providing stabilization services to clients experiencing acute or ongoing behavioral health crises. Working as part of a multidisciplinary team, the case manager creates and implements client-centered care and safety plans, facilitates group and individual counseling, and coordinates services with mental health, substance use, and primary care teams. The role also supports clients’ access to community resources, contributes to a safe and therapeutic environment, and performs administrative and facility-support duties. The position is full-time on the night shift, with Tuesday and Wednesday off, and includes a $1.00-per-hour shift differential. The position is represented by SEIU Healthcare 1199NW.

Requirements

Relevant bachelor’s degree in social work, psychology, or a related behavioral science, or a combination of one year of relevant paid work experience and demonstrated ability to perform the required job duties.
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (RAAC) or any superseding credential.
Ability to drive an agency vehicle for agency-related business.
Current Washington State driver’s license and an insurable driving record.
Ability to obtain a Washington State Food Handler’s Permit.
Interest in working with individuals who are difficult to engage and maintain in traditional mental health or substance use disorder programs.
Ability to pass a Washington State criminal background check.

Nice To Haves

Eligibility for a Licensed AAC credential or another superseding credential meeting RCW 71.05.020 requirements to act as a Mental Health Professional with scope of practice that includes independently conducting mental health assessments and making mental health diagnoses.
Two years of experience working with houseless adults experiencing mental and/or substance use disorders.
Knowledge of de-escalation skills, crisis intervention, and stabilization strategies.
Bilingual abilities.

Responsibilities

Participate in psychiatric consultation, supervision, program meetings, in-service trainings, clinical reviews, and case conferences for clients admitted to the CSC.
Create and implement short-term care plans, client-driven goal planners, and discharge dispositions.
Help clients access community resources and services, build relationships with external care teams, and receive goal-oriented case management in coordination with existing care teams.
Participate in verbal de-escalation during emergencies and work with the team to maintain a safe, therapeutic environment, including conducting 15-minute client wellness checks.
Demonstrate DESC core values and professionalism in interactions; follow agency clinical policies and procedures; and participate in assigned quality assurance reviews.
Maintain complete clinical and administrative records, including goal planners, progress notes, safety and risk assessments, shift summary notes, and care-coordination records.
Provide phone consultations to CSC referents, monitor office security cameras, answer phone calls, and perform other administrative duties.
Serve food, do laundry, change linens, clean common areas, and occasionally clean bodily fluids and biohazardous waste using appropriate personal protective equipment.
Provide transportation for clients, such as to appointments outside the CSC, when needed.
Complete a two-week onboarding process upon hire and attend ongoing full-day trainings.
Perform other duties as assigned.