Behavioral Health Case Manager - 811 Program

Easterseals Louisiana•Shreveport, LA

2d•Hybrid

About The Position

This position provides Case Management Services to a caseload of approximately 25 Participants, applying the Housing First approach. The role involves submitting routine reports and outcome data, conducting assessments, completing mandated legal documentation, and developing Individualized Service Plans (ISP). Responsibilities include planning and coordinating meetings with Participants, facilitating home visits, and linking participants to necessary social services and resources. The Case Manager will also collaborate with other providers, leasing managers, and landlords, and attend regular meetings with supervisors and staff, as well as required training.

Requirements

Bachelor’s Degree in Social Service or Human Services related field.
Must have their own reliable transportation.
Willing to travel during the day to outlying parishes as required.
Able to multitask and meet deadlines.
Excellent written and verbal communication skills.
Proficiency in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate.
Must be a team-player.

Nice To Haves

Problem Solving/Decision Making – Assess needs and consider the course of action to best meet those needs.
Monitoring – Monitor participant progress and respond to unmet needs; able to monitor provider service provision and billing practices and ensure accuracy and efficiency.
Planning – Establish effective objectives, and priorities, implement plans; anticipate obstacles, and consider alternatives.
Coordination – Adjust casework to coordinate efforts with other agencies to ensure consistency and adequate follow-up.
Action Orientation – Take initiative rather than passively accepting; take action and attempt to influence events to achieve goals.
Work Commitment – Willingly commits extra effort and time to get a job done; identifies with organization goals; exhibits excellent time management abilities.
Oral and Written Communication Skills – Ability to exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication; ensure oral and written communication is professional.
Building Relationships – Able to establish rapport with participants, Easterseals’ staff and administration, program funders, and provider agencies.
Team Playing – Work cooperatively with other Easterseals Case Managers/Supervisors.
Mission Advocacy – Ability to identify with project and Easterseals objectives; adequately, constructively, and directly communicate these objectives.

Responsibilities

Provide Case Management Services to a caseload of approximately 25 Participants.
Apply the Housing First approach to serving people with housing and other service needs.
Submit routine reports and outcome data, per contractual requirements, and utilize Dr. Cloud.
Conduct necessary assessments, complete mandated legal documentation, and complete Individualized Service Plans (ISP) according to funding source and policy timelines.
Plan, schedule, and coordinate meetings with Participants, and facilitate route home visits as required by stated performance measures.
Research, access, and link to appropriate medical, psychiatric, education, community, and other social services/resources, as indicated by assessments and individual participant preferences.
Communicate and work collaboratively with other providers, leasing managers, and/or landlords to ensure appropriate service provision.
Meet with the supervisor for regularly scheduled meetings and as assigned by the supervisor.
Attend and actively participate in regularly scheduled staff meetings as assigned by the supervisor.
Attend and actively participate in required training, as assigned.