Behavioral Health Care Navigator

Ponca City Development Authority•Newkirk, OK

4d•Onsite

About The Position

The Behavioral Health Care Navigator position at KAW NATION is a regular, full-time role located in Newkirk, OK. This position is responsible for a variety of administrative and patient support duties within a clinical setting, ensuring smooth patient flow and continuity of care. The role requires strong organizational and communication skills, as well as proficiency in computer systems and knowledge of health programs.

Requirements

High School Diploma or GED
Minimum of 2 years’ experience in a clinical/physician office setting
Interpersonal skills in reading, writing, and speaking
Good communication skills
Ability to multi-task
Ability to work with minimal supervision
Proficient computer skills
Knowledge of comprehensive health programs, standards, practices, and procedures.

Nice To Haves

Excellent interpersonal and communication skills for in-person and telephone interactions.
Ability to work efficiently under pressure and meet deadlines consistently.

Responsibilities

Answer phones, check patients in and out, and schedule appointments.
Review patient registration data to update and correct patient information ensuring all information is correct.
Schedule, coordinate, and facilitate referrals to and from facility.
Ensure Clinic and outside facilities receive test results, reports, notes, and documentation of care.
Monitor and evaluate services, regularly contacting patients to track progress and identify new needs.
Secure pre-authorizations of outside care, as required by 3rd party insurers.
Act as a liaison between patients, their families, providers, and other staff for continuity of care.
Coordinate services across multiple agencies, building strong working relationships.
Establish and maintain therapeutic relationships with patients and their families.
Observe strict confidentiality in all matters, responsibilities and duties performed under this position and adhere to the HIPAA (Privacy Act) in regards to patients’ medical information.
All other duties as assigned by supervisor.