Behavioral Health Care Manager

Southwest Virginia Community Health Systems • Tazewell, VA

3d

About The Position

Are you passionate about improving access to behavioral health care and making a measurable impact in underserved communities? At SVCHS, we are redefining how primary care and behavioral health work together—and we’re looking for a Behavioral Health Care Manager (BHCM) to play a central role in that transformation.
This is more than a coordination role. It’s an opportunity to be at the front line of integrated care—helping patients navigate complex systems, engage in treatment, and achieve better health outcomes.
As a BHCM, you will serve as a critical connector between patients, providers, and behavioral health services—ensuring timely, coordinated, and effective care.

Requirements

• Bachelor’s degree in a human services-related field or equivalent experience
• Strong interpersonal skills with the ability to motivate and engage patients
• Ability to collaborate effectively within a multidisciplinary care team
• Comfort with data entry, documentation, and basic data tracking/analysis
• Working knowledge of behavioral health conditions and treatment approaches
• Familiarity with community resources and referral processes

Nice To Haves

• Experience with brief behavioral health interventions (e.g., motivational interviewing)
• Understanding of integrated care or Federally QHC environments
• Ability to communicate effectively with patients, families, and clinical teams
• Strong judgment and ability to manage sensitive, confidential information

Responsibilities

• Coordinate and track behavioral health services across primary care, internal SVCHS programs, and community partners
• Conduct behavioral health screenings (mental health, substance use, and social determinants of health)
• Provide same-day consults in exam rooms to support primary care providers
• Deliver brief, evidence-based interventions (e.g., motivational interviewing) to engage patients in care
• Facilitate referrals and ensure follow-through with both internal and external services
• Manage scheduling workflows to improve patient access to behavioral health services
• Monitor and track patient progress using the electronic health record (EHR)
• Support population health initiatives focused on behavioral health outcomes
• Maintain strict adherence to confidentiality and compliance standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees