Behavioral health Care Coordinator

Oregon Health & Science University•Portland, OR

4d•Hybrid

About The Position

The Behavioral Health Care Coordinator performs a clinical role that is vital in supporting the work of the behavioral health care team through independently performing a variety of clinical, administrative, patient experience, and technical functions. Care coordination in panel management is the task of bridging gaps between patient care, specialists, labs, health maintenance, and preventive care. This position provides program coordination to a team of psychiatric, medical, and behavioral health professionals in a primary care setting to support the provision of care for adult and pediatric patients. It provides administrative coordinative functions related to the program, including patient and schedule management, patient support, and panel management. In addition to day-to-day panel management, the Care Coordinator works to improve workflows, track and report program and provider metrics and outcomes, and facilitate communication within and outside of the clinic as it relates to patients and programming.

Requirements

Two years’ experience in a hospital or hospital based clinic setting
High school diploma or equivalent
BLS from AHA required for positions with in person patient care
Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR Successful completion of a formal medical services training program of the United States Armed Forces, OR Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR Current Oregon Practical Nurse License
MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate (for those completing medical assistant training or formal military medical services training).
Ability to work independently and as a member of the team, including leadership.
Knowledge of patient flow and back office functions.
Ability to effectively and efficiently perform chart scrubbing and panel outreach activities.
Demonstrated strong analytic skills, including displaying and interpreting data.
Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point.
Ability to manage time sensitive competing demands and meet deadlines.
Working knowledge of medical terminology.
Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs.

Nice To Haves

Completion of coursework related to mental health, substance use, and health equity.
Two years of work experience in a medical office setting, including high volume direct patient contact in both front and back office.
Two years of work experience working with patients living with mental health, substance use, low health literacy, and low health equity.
Familiarity with Patient Centered and Trauma Informed Care principles and demonstrated skill working from a trauma informed perspective.
Bilingual.

Responsibilities

Uses EPIC for report writing to reach out to patients by making cold calls, MyChart messages, and sending letters.
Supports the team by entering referrals, orders, and interacting with the care team to ensure health maintenance and preventive care are provided.
Scrubs (reviews and manages) charts and schedules daily to understand what is and is not needed for patient visits.
Abstracts external records into EPIC.
Proactively schedules appointments.
Monitors clinician schedules for same day cancellations and utilizes short call list to fill visits when possible.
Follows up on no-shows and cancellations to improve patient outcomes.
Rooms PMHNP patients and runs point of care labs for specialty teams, as needed.
Assumes a lead role in health maintenance and panel coordination.
Primary point of contact for questions regarding service referrals and tests.
Ensures that Releases of Information are gathered at initial appointments and up-to-date at each visit.
Identifies and requests needed records to ensure high quality coordination of care.
Provides information and education to patients and gathers information for specific visits.
Prioritizes and responds to patient questions via MyChart, phone, email and fax in regards to scheduling and care issues within scope.
Escalates all issues outside scope as appropriate.
Documents legibly, concisely, correctly, and completely to ensure team can accurately assess the status of care needs.
Uses approved clinical resources and follows procedures appropriately.
Participates, as assigned, with database input.
Issues patient safety alerts to providers and helps manage the patients affected.
Monitors tracking tools and provides real-time updates as appropriate.
Initiates and implements processes to facilitate continual improvements related to data collection.